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Six Month Rating

bullet 117 reviews (50 good) (41 bad)
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Review by GINA MM See Profile

  • Location: Granby,Hampshire,MA
  • Cost Contract price not specified.
Bad "all they tell you are lies and its a scam"
Overall "the people you talk to over the phone are so clueless! and make up crap"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

1st Id like to start off by saying iv had to call direct tv 4 times in two days. I began by calling to sign up for direct tv. I spoke with a man who told me that I could get 150 channels and internet for $59.99 a month, with the free movies channels ( HBO, SHOWTIME, ect) for 3 montha. I thought that was a great deal. and plus I had a refer a friend and get 10 bucks off plus another 10 bucks off with my AAA membership. the man told me that id have to call a different number for the AAA discount cuz he was unable to do it. ok fine, not a big deal. I call the number, a woman answered and said she was unable to process it cuz she was the wrong department and mentioned that i could only use one discount at a time. so I called back the main number to talk to someone about it. she said she was able to give me both disounts. I thought great! that was easy to deal with. then she tells me i have to be charged $21.23 in order to use my AAA for the shipping, handling and processing. which is crap since they advertise everywhere that you dont have to pay for ANY of this. so whatever i agreed... the stupid lady charged me twice! so i had to call back and have them credit my account.

ok so now I call the number the 1st man I spoke with to have someone hook up my internet which is verizon, comes to find out that price he gave me DID NOT include the internet! it was another $30.00! plus tax and i also had to pay $44.00 for the modem and installation! AND i had to pay extra for a phone that i didnt want in the 1st place since i have a cell phone. I told the woman the issues iv had that day with direct tv. so she told me she would wave the $44.00 and she would put that in the comfirmation letter, so in the end of our coversation I mentioned about her putting it in the comfirmation letter and she said that the FEES were waved for that day so i didnt have to pay it that day but id get the bill in the mail! now correct me if im wrong but waiving a fee means i dont get charged! not delay the charge to a later date. need less to say with all this B.S I didnt go through with it. I went with charter instead where i dont need a phone.

The next day i called them back to ask them something about the mvoie package deals they advertised online, they told me the price, i mentioned id have 20 bucks off a month with my discounts. well now they are saying that i CANT have both!!!!!! after everything I went through with this company and the bad expeirence im cancling my cable as well!!!!!! I cant believe this place and how these employees all say something different and when I ask to speak with a supervisor or manager they wouldnt let me! she talked to them but had me on mute so i have no idea if she was even telling her boss my correct infomation. I am done with this company and i will NEVER reccomend them to anyone! On the AAA websiter its says you can use both discounts and dirct tv told me I could then I couldnt. they all have differnt stories and this is the worst company ever! I wish I read the reviwews before signing up. However atlease im not stuck in a contract! thats the only good thing coming out of my experience. VERY POOR customer service!

member for 2.1 years, 0 visits, last login: 2.1 years ago
updated 2.1 years ago


Apache Junction, AZ

Should have done some research first...

Apparently everyone but you knows that DirectTV is just TV and doesn't include internet.

DirecTV uses Deceptive practices dealing with customers~!

Re: Should have done some research first...

The real issue here is that DirecTV "customer NO service" must be the worst customer NO service in ANY consumer business period.

I was a good customer, paid with autopay, and fulfilled my two year contract to the T. When I called to cancel it was an absolute nightmare, and was THE WORST customer NO service I have EVER dealt with in ANY business in my entire 30 years of dealing with customer service reps

Re: DirecTV uses Deceptive practices dealing with customers~!

Direct TV expects me to pay for a refund check that I never received. When I cancelled my service, Direct TV overbilled me by more than $500. I thought my credit card protected me by reversing the charge. When they did that, Direct TV claims to have issued a check for the overcharge. Now, I am supposed to repay them for this "error" even though I have never received this check. On Jan. 23, this check had not been cashed and I suggested that they stop payment. They claimed that they could not do that. The best they could do is reissue the check in 60 days, but in the meantime I should pay the amount that I "owe" them. Now, the check has supposedly been cashed and I can call in 10 days to find out the results of their research, but in the meantime, I should pay the bill they invented.