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Review by nwhite46 See Profile

  • Location: Ada, Kent, MI, USA
  • Cost Contract price not specified.
WORD OF THE WISE…DON’T EVER USE DISH SERVICES!!!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Mail,DNS,News:
Value for money:

WORD OF THE WISE…DON’T EVER USE DISH SERVICES!!! This is possibly the WORST customer service I have EVER experienced!! I chose to shop out different cable providers after my Comcast bill had proven to be too high. After talking to a Dish representative for over an hour and a half and expressing my concerns (my husband’s job potentially relocating us to the city, breaking contract, etc.) it sounded like Dish was the right move. WRONG!! I have only had this cable provider for UNDER a month and found out we’d be moving our family from Michigan to Boston. Yes, of course they can move your cable services for you to Boston… but not when you are living in a building that DOES NOT allow a DISH satellite. I called DISH to express my concerns. I spoke to Alex first who really couldn’t help me, since this issue was beyond his scope.

Next, I was transferred to Frank. Frank was an “account specialist.” He went on to tell me that regardless if the building doesn’t allow DISH and these are extenuating circumstances he could not help me and that I’d be charged a $460.00 cancellation fee. I was misled by the initial sales guy who sold me DISH services, I had expressed my concerns, but not once did he mention a HUGE cancellation fee!! All he wanted was the sale! Frank continued to tell me there was nothing he could do… isn’t he an account specialist?! He then went on to belittle me, acting as if I didn’t know what a “contract” was. Yes, I understand a contract…. And in this case, it’s very similar to a lease. If you sign a 12mo. Lease and break it midway through, you forfeit your security deposit or one month’s rent… not normally the entirety of the balance of the lease. I went on to ask for someone above Frank, who may be able to help me. Transferred to a supervisor, CJ.

I talk to CJ, express the same thing I had told both Alex and Frank, for him to tell me, “I’m sorry, you’re in a contract and the cancellation fee is $460. There is nothing I can do.” How is it that there is nobody who can do anything in this entire company?? I feel as if I were tricked into this contract and that the initial sales guy never properly enlightened me on what would happen if I were to move to a place that did not allow a DISH satellite (or any satellite for that fact.) The worst part about this is.... I did ask in the event if we had to move, what would happen!

DISH TV will lose more than $460 out of this issue…. Not only will I NEVER use DISH TV again… but, I will never recommend it to anyone!!! This was some of the worst customer service, with not even a tad of empathy or support from the DISH TV representatives/staff. If you think you’re saving yourself money by switching to DISH… do yourself a favor and don’t switch! Awful, Awful. Oh, and did I mention… On Super Bowl Sunday when I had 60 people at our house for a party, one of our boxes was failing to work and not getting a signal?! Talk about an inconvenience!!

member for 9.1 years, driveby review (so far)
updated 9.1 years ago


matt
@wideopenwest.com

matt

Anon

No DISH for me then

That is terribly greedy on their part. The reason I came to this site was to investigate alternatives, including satellite.

I just scratched DISH off my short list!

jgkolt
Premium Member
join:2004-02-21
Avon, OH

jgkolt

Premium Member

dish

That's too bad you are having issues. I was curious why your new place wouldn't allow dish. In ohio at least landlords have to allow dish and direct tv to be used and the landlord can't restrict it.

Yowers1
@comcast.net

Yowers1

Anon

Dish Network

I have been with Dish Network for years and just recently fell behind 1 month. They want to cut me off and I asked for a 7 day grace period which they denied. They obviously care more for money than they do servicing their customers. Although I will be without service for a few days I will change to another company. Mr. Charlie Ergen, the C.E.O of Dish needs to look into why people are dropping Dish. This is one of the reasons. Good bye Dish!