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Member review of AT&T U-Verse


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Reviews:
read 123 reviews (94 positive) (8 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$102 per month avg ($35 to $200)

3 year trend
Review by simiglen See Profile
UPDATED: 12 days ago
member for 7.3 years, 2478 visits, last login: 1 days ago


Simi Valley,Ventura,CA
$98 per month
about 8 days
AT&T
"Heck of a lot cheaper than TWC"
"Stability is not there yet"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    I have had the service for 1 year now. I still like the service for the cost, but for stability.....

    1. The DSL has been rock solid I have NO complaints there.
    2. The IPTV on the other hand is sort of flaky.
    A. The parental locking does not really work good. Every morning I have to unlock our local news channel (KTLA).
    B. There are quite a few freeze ups. I have to re-boot the box one or two times. As for the wife she just turns it off and oves onto something else.
    C. The Video on Demand is lacking. I have tried 2x in the last couple of weeks to find somethng that my family could watch and came up with nothing. They need more content.
    D. Now that my 1 year of freee movies is up there is not much to watch anymore.

    Still for the price I cannot go wrong.

    I had the Uverse U200 and Elite Dsl installed yesterday. For the record I had AT&T Elite running of an RT prior to this. Now with Uverse I am paying ~$40 less a month than TWC and DSL and getting a DVR to boot.

    Tech arrived on time. He discussed with me the entire job from start to finish and asked if I had any questions. I proceeded to tell him my setup. I have a homerun of Cat 5e and Coax running from my MPOE to the install point. His eyes lit up a little. This made the job real easy. He found one glitch in the system (a splitter in the line) which he fixed by going into the attic. At the end of the install one of the STB's was not working and their system was down. He told me he would be back the next day to install the new box. Low and behold the next day he called at 8:45am and was in my house by 9:15 finishing the install.

    I can't say enough about the AT&T customer service. They are the best. As of right now their service is good too.

    Followup comments:
    view 1 comment

    sa_tech2003

    @sbcglobal.net

    where abouts in Simi?

    I am over in Wood Ranch. I have been seeing these trucks for months and AT&T keeps telling me i dont have it yet. Where abouts are you?
    permalink · 2007-09-05 20:55:00 · Reply to this
    Forums » comments on review of AT&T U-Verse

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