Review by simiglen 
member for 12 years, 3716 visits, last login: a few hours ago
updated 1.4 years ago
 Simi Valley,Ventura,CA
 $98 per month about 8 days AT&T "Heck of a lot cheaper than TWC" "Stability is not there yet"
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(ratings match consensus)
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Well it has been a few years on Uverse and I am dumping the TV portion. As stated below DSL is rock solid with no complaints. IPTV is just still to flaky and I get tired of being AT&T tech support.
So good bye Uverse tv and hello Directv
I have had the service for 1 year now. I still like the service for the cost, but for stability.....
1. The DSL has been rock solid I have NO complaints there.
2. The IPTV on the other hand is sort of flaky.
A. The parental locking does not really work good. Every morning I have to unlock our local news channel (KTLA).
B. There are quite a few freeze ups. I have to re-boot the box one or two times. As for the wife she just turns it off and oves onto something else.
C. The Video on Demand is lacking. I have tried 2x in the last couple of weeks to find somethng that my family could watch and came up with nothing. They need more content.
D. Now that my 1 year of freee movies is up there is not much to watch anymore.
Still for the price I cannot go wrong.
I had the Uverse U200 and Elite Dsl installed yesterday. For the record I had AT&T Elite running of an RT prior to this. Now with Uverse I am paying ~$40 less a month than TWC and DSL and getting a DVR to boot.
Tech arrived on time. He discussed with me the entire job from start to finish and asked if I had any questions. I proceeded to tell him my setup. I have a homerun of Cat 5e and Coax running from my MPOE to the install point. His eyes lit up a little. This made the job real easy. He found one glitch in the system (a splitter in the line) which he fixed by going into the attic. At the end of the install one of the STB's was not working and their system was down. He told me he would be back the next day to install the new box. Low and behold the next day he called at 8:45am and was in my house by 9:15 finishing the install.
I can't say enough about the AT&T customer service. They are the best. As of right now their service is good too.
Comments:
 | | horrible company I am a ATT High Speed Internet customer and am not, nor have I ever been a ATT Uverse customer. And yet, they are sending me bills that I dont owe and sending me to collection agency's. I have been calling them since June trying to resolve the issue and getting nowhere. They say they cant find my account. Of course not, it doesnt exist because I am not a customer. They mailed me a box I never ordered, and I mailed it right back. They send me bills for that box even though it was returned. I called them and was told that as long as they get the box back before 1 month that I wouldnt have to pay anything. I send the box back the same say I got it, with confirmation so I know they got it and they are still acting like idiots and sending me bills and sending me to collection agencys. The first collection agency closed my case because I mailed them the proof that I had and now I am dealing with another agency. ATT Uverse is not communicating with me or the collection agency's. I mailed them the delivery confirmation twice registered mail, and I have the confirmation and have told them that number 100's of times over the phone and they are still saying they never got it. I asked them for their fax number since they keep losing my mail and after a lenghty interview on why and what I am sending, they gave me the wrong number THREE times and they claim that they dont have a fax number. Every legit company has a fax machine, and every department has a fax number. Dont trust this company. They are a SCAM. I have send all my information to the second collection agency and have been told, again that I dont need to pay them anything. | |
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