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 Review by gdm 
UPDATED: 168 days ago
member for 7.2 years, 3972 visits, last login: a few hours ago
 Mchenry,Mchenry,IL
 $104 per month
 about 15 days
 "Great speeds, TV picture seems better then comcast digital. Saving money on top of it!"
 "The 2wire is nice but wish it would connect to a 3rd party router to let it handle everything. Internet is set to interleave"
 "Great price and quality for internet/tv!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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****Update 3/14
I have had service for a month now and no major complaints. I had to call support back out do to my basement STB being on the 59 coax and causing issues. Came out and put cat5 in for me and been working great.
I have dropped POTS and went to Call Vantage that's been working great as well.
I got my first bill today and it wasn't completely correct with what I was told with discounts. When I was having install issues a rep decided to upgrade me for free from the u200 to u400 free for 6 months. Well they only applied a $20 credit instead of $40 which would make it free. I called up and explained what happened 5 minutes later all was taken care of.
Latency isn't a big issue for me but I do look forward to them removing it one day and opening the internet pipe a bit more. Overall very glad I dumped comcast!!!
Oh and 1 think my monthly price is based on the u200 and MAX - 10/1.5 internet.
*********Original Post
I switched over from comcast. I had all 3 services with them. I saw that NE Illinois went live. So on Monday 1/28 I went to the U-verse site and put in my address. To my surprise it said I could get it. Then I called in to make sure and they said yes we can service you.
Now up until this point DSL has never been an option to far from the CO and no RT's for my area.
We go over everything and I have to order POTS again since VoIP isn't an option yet for U-verse service. We do that and according to the POTS person I should only be paying $8-12 in taxes we shall see. So I order 6/1 internet and u200 and they upgrade me to u300 free for 6 months. I get a $100 visa card for u-verse and $50 for POTS. For the u200 and 6/1 I pay $79 a month.
Install was set for 2/1 from 8-10. Well I call about 9:45 and they call dispatch and it appears a tech was never assigned the case. They get someone to come out from 12-2pm. He shows up about 1pm and I show him the house and NID. He leaves to go to the vrad and crossbox. Comes back after an hour and says he is having problems. So he calls for another I & R tech and he shows up about an hour later. They are both working on the lines and about 6pm they say they are coming out on Saturday to get go over it again.
Saturday 2/2 we were out and I get a call about 12pm from the U-verse tech asking about the install. I told him we would be there in 15 minutes and he said fine as he was going to go find the I & R tech.
I get home and drive over to the vrad. Explain to both what happened since they never got any notes from the day before. After an entire day still no luck and they didn't leave till 6pm again.
This went on from Monday to Thursday. Basically the issue was not being able to get or hold sync at my NID. Then Friday 2/9 we left for out of town but they kept working on it. Saturday 2/9 I get a voicemail from U-verse saying all is set and call back to schedule an appt. I call back later that day and the U-verse person said they hadn't heard back from I & R.
So on Monday 2/11 I called the I & R manager (which I got his card after they left on 2/2 and was in contact through out the week even though I was out of town) and he said all was fixed on 2/8. He said he would call a u-verse manager and have them contact me. About 11am on 2/11 I get a call from the u-verse manager and setup the appt. for 2/15 from 12-2pm.
I get a call about 8:15 saying they had a cancellation and could they come at 9am. I couldn't since I had some conf. calls and needed the internet during that. I call about 11am just to verify all is going well and to see if I can get the 10/1.5 internet. They check and I can so they upgraded me to that over the phone and upgraded me to the u400 for the trouble for 6 months free.
So tech calls about 12:15 says he will be here by 1pm. Shows up we go over everything and by 2:30pm all is working. We got the internet up first and then did the TV's.
I have the 2wire/RG in my furnace room since that's where the phone and cable come to and I have a board with everything mounted down there. I have coax going to the DVR and other setop box. Then a cat5 coming up to my office to the Linksys router which I just made a switch. Wireless is running through the RG/2wire and working fine. Just not used to a 2wire interface so that's taking a bit. Sync rate at the RG/2wire is 62 which is very good.
Speeds are as advertised. I don't have HD but the SD picture seems clearer to my wife and I compared to Comcast Digital cable.
Depending on what my POTS bill is I may switch to Call Vantage.
Over all very happy I stuck with it and the techs were very nice the entire time. One thing folks should realize is this is new technology just like when DSL came out. Some people have very smooth installs and others don't.
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