 Review by mers2 
UPDATED: 71 days ago
member for 5.6 years, 2342 visits, last login: a few hours ago
 USA
 $99 per month
 "U-Verse TV is great and I love the DVR abilitiy to record up to 4 shows at once"
 "Wireless internet not reliable when WPA security used on RG"
 "I'm paying less than when I had cable for TV & straight DSL"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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UPDATE: I've had the U-Verse service for over a year and have been happy for the most part. When there has been an outage tech support has been great - all calls have been answered here in the U.S. by knowledgeable people. TV quality has continued to be good and internet speeds have improved and stabilized.
After Install: I have had ATT U-Verse for TV and high speed internet for about 2 months.. I have the 6MB down plan along with UV400 TV plan. I was given a discount rate for 12 months on the TV
My complaint about the sales staff is their insistence that WEP is a safe security encryption, when in fact WEP encryption was broken a few years ago. The install went smoothly and took only 3 hours, when they had estimated 6. I have 2 complaints on installation. The installer refused to hard wire one of the computers insisting all computers needed to be wireless and he also refused to set the RG to WPA mode and would not let me change it while he was there. When he left, TV was sharp and clear and my internet speed was great.
After setting up one computer with a hard wire connection myself and changing the encryption to WPA, I noticed a distinct drop in speeds to less than 1MB down. After tinkering with some settings I get good speed most of the time, but have a high rate of disconnects that I never had with straight ATT DSL.
Overall, I'm happy with the service and happier that the monthly bill has gone down for TV and internet combined has gone down.
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