 Review by vrette 
UPDATED: 362 days ago
member for 9.3 years, 3326 visits, last login: a few hours ago
 Lombard,Dupage,IL
 $130 per month
 about 21 days
 "A better value than Comcast"
 "Still ironing out the bureaucratic bugs"
 "While not perfect, at&t gets it while Comcast doesn't"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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11-28-2008
My appointment was scheduled for 8-10 am. Vince the U-verse tech (again, very helpful) called a little after 8 am asking for directions, and showed up around 9 am. Sure enough no one ever came out to check the line, so once again he could not get a good sync, so another ticket was put in. This time a line tech showed up around 10:30 am, and fixed the issue (bad wiring on the pole) in less than 30 minutes. Vince proceeded to hook up the 2-wire RG, and we ran everything (data and IPTV) over the Cat5e cable running though the house. This was a two TV install, and when he hooked up the Cisco DVR and STB, it turned out the DVR was bad, so he had to swap that out.
Once Vince left, I proceeded to wire up and everything else. First thing I noticed is the SD and HD TV signals are vastly superior to Comcast. I can really see the difference on my Sony XBR4. Internet speeds are right where the are suppose to be (6 down, 1 up) with minimal latency. As noted by many in the forum, the 2-wire has a really strong radio, strong enough that I decided to ditch my N-spec Linksys WRT600N router and just use the 2-wire. Finally, the VOIP sounds great. I can't tell any difference between my old at&t POTS and the VOIP.
Now the not so great part. I was given a temporary phone number since the department that ports numbers to the VOIP service was not working the day after Thanksgiving. No big deal except that when they did port my number over, they ported it to the wrong number. So instead of xxx-xxx-xx2x they ported it to a non-existent xxx-xxx-xx3x. That left me with no incoming phone service at all. Several phone calls and days later, they were able to restore my temporary number and incoming service. However, now they won't be able change it over to the correct number until the day after X-mas since they want to send a tech out to make sure it is working correctly from inside the house.
So while I'm not entirely pleased with the VOIP mess-up, overall I'm happy with the service so far.
11-21-2008
Not a good start... My install was scheduled between 12-2 pm today for 6 down/1 up Internet, U200 TV with HD, and VOIP. Jason, the U-verse tech showed up around 12 pm. Nice guy, very helpful, and he was really glad to see that I had all the wiring in place. It should have been a quick and painless install. He went out to the NID and could not get a reliable sync, so put in a ticket around 12:45 pm for someone to come out a check the line. The ticket was picked up, but nobody showed. Jason sat in his truck called all sorts of people, but I guess the line techs in my area decided it was Friday, so f*ck it (or me). Finally he got word around 5:45 that no one was coming. So, I took a day off for no reason. I rescheduled for 11-28-2008.
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AT&T U-Verse
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LAME.
