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Member review of AT&T U-Verse


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read 332 reviews (234 positive) (27 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$125 per month avg ($30 to $264)

3 year trend

Review by ktchristie See Profile
Posted: 353 days ago
member for 353 days, 1 visits, last login: 352 days ago


Mckinney,Collin,TX
Contract price not specified.
"Internet speed is fast"
"If you're too far from the AT&T equipment you only get a SINGLE HD Stream."
"Too far from their signal and you're not going to be happy"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

    I ordered U-Verse in McKinney Texas and the installer showed up right on time. The problem was he told me I'd only get a single HD Stream because I was 3500 ft plus away from their equipment. Given this O was dropped into the 19MB Category. Apparently near their equipment the installer is getting 50+ mb at some houses demarcation with 4 HD Streams. In essence, if we went ahead with the install, we can only watch a single HD Channel. If I wanted to record an HD Channel, I could not watch another HD Channel while the DVR was recording. If we were watching an HD Channel we couldn't record another NOR could my kids watch HD channels on another HD TV. They do not provide IP telephony in my location either. The cost to AT&T to upgrade their equipment is about 4-5K. The returns they would see by signing up other residents in or neighborhood would far outweigh the costs. I hear the picture quality is awesome however until AT&T can guarantee me 4 HD Streams, I won't be moving to U-verse anytime soon. Unfortunately I’ve decided to stay with Tim Warner for the time being. We'll make a decision on satellite and faster internet later. Bundling with TW is out of the question as their Internet service drops repeatedly in my home.

    Followup comments:
    koolkid1563
    Premium,MVM
    join:2005-11-06
    Powell, WY
    clubs:

    HD Streams

    Nobody has 4 HD streams right now, it is either 3/1 or 2/2 SD/HD streams.
    ktchristie

    join:2008-12-17
    Mckinney, TX

    1 edit

    Re: HD Streams

    well one stream won't cut it in this house. At least with Time Warner I can watch an HD Show and reocrd another.
    dipswich
    Premium
    join:2003-06-27
    Raleigh, NC
    ·AT&T U-Verse
    ·VoicePulse for Bus..
    ·ViaTalk
    ·RoadRunner Cable

    Sorry to hear it U-verse doesn't meet your needs...

    but at least the installer was up-front and fair with you, letting you know before you were strapped with something you didn't want.

    Unfortunately, you've rated "connection reliability", "tech support", and "value" for a service you never really had!
    Forums » comments on review of AT&T U-Verse


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