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Member review of AT&T U-Verse


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Reviews:
read 324 reviews (231 positive) (25 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$128 per month avg ($30 to $264)

3 year trend
Review by user4275 See Profile
UPDATED: 297 days ago
member for 5.9 years, 1836 visits, last login: 3 days ago


Chicago,Cook,IL
$134 per month
about 20 days
"Reliable, works as advertised, no long-term contract"
"None, thus far"
"Good value, if you're looking for a bundled Internet/TV/Phone package"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

    Prior to ordering U-Verse, my Internet service was provided by AT&T on the second to lowest speed tier (not sure what that's called) but it was pure agony (slower than dial-up) as I am 16,000 ft from the CO. My TV service provider was Comcast, and my home phone service has been with AT&T as well. After the installation of a VRAD approx. 900 ft from my residence, I proceeded to order U-Verse (TV and Internet) on 11/20/08. The install date was 12/10/08. Had I opted to include phone service in U-Verse, the install date would have been pushed into January 2009 which I didn't want, so I left the phone service out of the package.

    I am now on the U-200 package (plus HDTV) including Elite Broadband (6/1) for Internet service. Needless to say that I am now surfing the web at speeds I have never before experienced at home, so there is really no fair basis to compare. On the TV side, I am receiving 2 HD streams and 2 standard streams. Very pleased with that so far, except the audio occasionally skips for a split second, but nothing that would annoy me major league.

    As a result of not having my phone service on U-Verse, I had a problem with really bad static for about a month which was subsequently remedied by AT&T, after the holidays. Turns out, prior to installing U-Verse, AT&T overlooked that they had to remove a bridge tap on the pole behind my house. Once, that was taken care of, the static on the phone was gone. Overall, a very pleasant experience dealing with AT&T, and U-Verse is an enjoyable product, so far.

    Followup comments:
    view ALL 2 comments

    ltotino

    @uslec.net

    how is the uverse service now?

    In the Chicago area as well and considering the service, you have had it for over a month now and wanted to know how it is fairing.
    permalink · 2009-01-22 11:03:37 · Reply to this

    user4275
    Location, Location, Location
    Premium
    join:2003-11-27
    Chicago, IL
    clubs:
    ·AT&T U-Verse

    1 edit

    U-Verse Update

    Click for full size
    U-Verse continues to be an enjoyable product for me and my family. There haven't been any glitches, neither on the IPTV nor on the Internet side. The bottom line for me is that I have had an improvement on my sync rate, and I can watch recorded TV in 4 different rooms with whole-house DVR. I've attached my DSL stats for a little over a month. The uncorrected blocks and DSL errors were from a couple of weeks ago when I had a problem with my phone, and everything had to be disconnected at the NID.
    permalink · 2009-01-23 12:16:40 · Print · Reply to this
    Forums » comments on review of AT&T U-Verse

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