Review by dean_machine9 
UPDATED: 301 days ago
member for 2.5 years, 264 visits, last login: 28 days ago
 West Sacramento,Yolo,CA
 $136 per month
 about 45 days
 "FAST channel changes, 75 HD channels, clear picture, 18Mbps internet"
 "Fiber tech didn't show on time to install the ONT, delayed install by a day"
 "Great value for the money with $200 cashback + $50 visa card +$25 visa card = $275 in savings!!"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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I had placed the order back on 12/17 because they were running a $50 visa card online offer if I submitted order by 12/20. Install was scheduled for 2/2 8am-10am (I didn't move in until 1/31), tech named Ed showed up promptly at 8am and I immediately could tell he was very knowledgeable and friendly, was very willing to help. After checking the wiring (new home already pre-wired with cat5 and coax), he found out that there is fiber going directly to the home (FTTP) but the fiber tech never came to install the ONT. He said he would have to return later that afternoon, and he escalated the issue to his manager so that the fiber tech would show that day. I was hesitant to believe that he would come back, but I was reassured when he gave me his cell number.
Ed did come back around 12pm and still could not find out why the fiber tech hadn't come to install the ONT. He was very persistent and would not give up on the issue, if it weren't for him, I would have cancelled everything and gone with Wave Broadband! He installed the HD- DVR receiver and the 2nd receiver with the 2WIRE wireless gateway and said the fiber tech should show later that evening and he even told me to call his work cell when he was at home so he could walk me through configuring the boxes once the ONT was installed. I was very impressed with his service!
Well, turns out the fiber tech didn't come by that evening and showed up the next morning, so I waited until I got home from work to call Ed, and he came over in a matter of minutes to make sure everything was working properly. It was! He then closed the ticket once he knew everything was working. Although I was disappointed that the fiber tech didn't come out before the install, Ed was so awesome that I was willing to overlook that.
Overall, I LOVE the service! Have the U200 with HD package, 2 receivers and 18Mbps MAX internet (no phone), got a fantastic deal with $200 cash back, $50 visa debit card offer, and another $25 debit cart for completing my order online! That's $275 total, gotta love it!
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