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Member review of AT&T U-Verse


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read 323 reviews (230 positive) (25 negative)
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Six Month Rating

Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:


$126 per month avg ($30 to $264)

3 year trend

Review by Derch See Profile
UPDATED: 187 days ago
member for 5 years, 1437 visits, last login: a few hours ago


Tulsa,Tulsa,OK
Contract price not specified.
about 4 days
"Utilizes overhead copper; three different versions of my distance from house to VDSL equipment"
"Until they bury fiber in the older neighborhood's in Tulsa, it's not worth the hassle."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

    I decided to erase my old review and just summarize my U-Verse experience in a couple of sentences:

    Number of premise tech visit's - 4
    Number of line tech visit's - 3

    End result - Dropped AT&T because they couldn't provide a reliable service.

    After being assured that I was eligible and within the correct distance from the equipment to my house for U-Verse weeks ago but sales over the phone, the cold hard truth is that the last line tech knew more about by true distances and what I could expect from my U-Verse package if I continued with AT&T: random and eradicate outages on both services. I only wish AT&T would unify what the actual distance was form their equipment to my house.

    Followup comments:
    twill1989

    join:2009-01-03
    Goose Creek, SC
    ·AT&T Southeast

    Im sorry but...

    Im sorry to tell you, buddy, but AT&T isn't planning on delivering fiber to your home anytime soon. Uverse is designed to be a Fiber/Copper hybrid system. You being on copper to your house from the box is normal for Uverse...it has nothing to do with your neighborhood or anything like that.

    Currently, AT&T is experimenting with pair bonding to increase Uverse speeds, but it is only theoretical. If they can perfect pair bonding, Uverse may be able to offer around 40 mbps, but that is all since the Fiber/Copper system would still be in place.

    AT&T will only upgrade Uverse to a pure Fiber system once the public demands greater download capabilities that a Fiber/Copper system cannot provide, and, subsequently, AT&T starts losing money.

    Derch
    Premium
    join:2004-10-16
    Tulsa, OK
    ·Cox HSI
    ·AT&T U-Verse
    ·Cricket Broadband
    ·AT&T DSL Service

    Re: Im sorry but...

    That's good to know then. I was under the impression that they were eventually following in the footsteps of Verizon by installing fiber in older neighborhood's to the house when more orders appear in the area. Don't get me wrong, I'm not complaining about the current speeds (it's pretty accurate, linky below). Just wish they would find out what's causing the disconnects.


    UNLESS

    @sbcglobal.net
    Unless it is a new developing neighborhood. Already built neighborhoods get the fiber/copper setup. A newer neighborhood that is still in development will get fiber all the way to the home.
    twill1989

    join:2009-01-03
    Goose Creek, SC

    Re: Im sorry but...

    True, I forgot to mention that. But, even with FTTP in newer developments, AT&T is limiting system capabilities in order to keep all customers on the same level.

    So, even if you are on FTTP, you will only receive 18 mbps down max.

    UNLESS

    @sbcglobal.net

    Re: Im sorry but...

    Very true, you get fiber, with the fiber/copper limitations. The direct fiber is probably a much cleaner connection though compared to the fiber/copper deployments. Shouldn't have to worry as much about interference or bad/malfunctioning devices in between.

    Derch
    Premium
    join:2004-10-16
    Tulsa, OK

    Re: Im sorry but...

    I agree, and had to try it out just to reinforce that!
    Forums » comments on review of AT&T U-Verse


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