Review by mhetterm 
UPDATED: 152 days ago
member for 8 years, 2207 visits, last login: a few hours ago
 Altadena,Los Angeles,CA
 $190 per month
 about 17 days
 "Combined billing, better speed than DSL, good value, quantity of HD channels"
 "Higher latency, quality of HD channels"
 "Good value, works great if your install is done right (by yourself or the tech)"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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18 M/1.5 M Internet, U450 TV, Unlimited U-Voice
Had prewired NID->RG and RG->TV with CAT5E - install took less than 90 minutes. No issues with install - DSL stats are great (20 uncorrected blocks over the last week)
Negatives: HD channels show compression artifacts (macroblocking, etc), but only barely worse than cable (came from Charter), well-known issue of audio drop-outs with DD5.1 over TOSLINK is very annoying, first-hop latency went from 8ms (DSL 6M/768k) to 22 ms.
Great plus is that you can still get support via the AT&T direct forum here ...
EDIT (6/28/2009) - Recent software update fixed TOSLINK DD5.1 dropouts, so that is no longer an issue.
Followup comments:  
StarFish267
join:2005-11-25
Fort Worth, TX | 90 minutes So much for quality, Should have taken at least 4 hours. | |
| artiste101
join:2008-06-29
Costa Mesa, CA
| My 2 cents, People Hello, My personal experiences with ATT U-Verse. A salesman showed up at the door about May 1st, 2009, I already had ATT ADSL internet 3000/700, Time-Warner cable TV, and ATT landline (sort of) Unlimited. Was paying around $160/month in SoCal total. He offered me twice the features, for much less the price. I bit, he guaranteed twice the TV channels (including an extra movie tier), 6000/1000 internet, "real" unlimited phone also, for about basic $130/month. Plus, an extra 12-month reduction of $19/month for a year, some sort of promotion. First technician install guy showed up on May 5th, but five-six hours late, I told him to come back in 4-5 days. And he did himself, on time. He spent then perhaps four hours here, reconfiguring the NID (it's about 30 years old), and running new coax and cat-5 all over the place, one PC, two TV's. He then left, but he never hooked up the WiFi, and never explained how to use the DVR....and decided that my bedroom TV could never work with ATT U-Verse. Huh?! The STB re: the living room TV worked for about 4-5 hours, and then it totally crashed, so I immediately called ATT back----and the person on the phone said. "Ok, we'll send another tech out there, but it's going to cost you an extra $65/hour to have this fixed. I told that person to go "f" yourself, finally ending up with a supervisor....who scheduled another tech to 'gratis' show up 12-4 pm. He never showed up. More calls. Finally figured out how to contact Tier-Three, they sent out another guy who showed up around close to his 12 pm time. He was great, he fixed the color balance on the main TV which the first tech had screwed up, and revised/rebooted the RG, and looked over all of the various installed coax/Cat-5, and refined much of that. He could not also figure out how to "boot" the extra TV vs. its STB, but he spent quite a bit of his time on his cell talking to various upper persons, and kept refining all of the Cat-5 attached, sometimes the TV might be too old, I accept that possibility. He just said, "We cannot figure this one out, we apologize, here's my personal cell phone number, if you ever need anything, I'll show up on my own time to fix it." I shot him a couple of extra Menthol cigs (they cannot accept tips), everything was then 'right' in the world. On the other hand, ATT U-Verse Billing is totally obtuse (or crooked)~~~the original promise of c. $110/month suddenly turned into $151/month...who are these people? Thus more fights. Tomorrow is another day, as Scarlett said, Dr. Nils Ramstedt, 'semi-hip' about today's technology, happy to see now speed tests 5700 down/950 up, and nothing completely crashing. As if. | |
| 
E Palo Alto
@furth.com
|  Overall great experience
Uverse install took less than 2 hours. They came on-time, did all the work, even programmed my remotes, and left. Fast Internet connection, more channels, great video on demand, impressive voice features. It is the best thing that happened to my TV since my first Tivo.
The only thing I don't like is not being able to freeze live TV on the non-DVR receiver. I suspect that's a feature that will get added at some point. | |
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