Review by JonBoySC  Posted: 104 days ago member for 154 days, 196 visits, last login: a few hours ago
Pickens,Pickens,SC
$151 per month
"Knowledgeable technicians, Excellent tech support, Fast internet, VoIP works great"
"a few hiccups in the installation, but were resolved by tech support in less than a week if you can call that a bad point"
"New service still in its infancy but is still impressive. It can only get better from here."
| Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money: (ratings above consensus)
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I ordered the U300 television package with the 6/1 internet tier, and VoIP. Premises Tech came on time and went through my house set up. There were some provisioning issues from the VRAD that were causing sync issues, but was resolved in a few hours. The original installation was all coax. I was put on the 25/2 profile so I am able to get everything AT&T has to offer. After logging in to my account I found out I was able to upgrade TV package to U450 for one month free. I did so. Also upgraded to the 12/1.5 internet for a cash back reward. A few days went by and I started to see a few errors on my RG and that my upload speed dipped well below 2048. I got a hold of U-verse tech support and they scheduled a tech to come by less than 2 days. Tech came out and ran cat5 from RG to NID and was getting sync issues again. Found out it was a VRAD issue, and a service tech was called in. He went to the VRAD and put me on a new port. Flawless. RG synced up in less than 10 seconds. TV works flawless, internet is fast and VoIP works great.
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