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AT&T U-Verse page on DSLReports
Six Month Rating

bullet 894 reviews (475 good) (186 bad)
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Review by Austinloop See Profile

  • Location: Austin,Travis,TX
  • Cost Contract price not specified.
  • Install: about 6 days
Good "Internet speed is within tolerance for package ordered"
Bad "None so far"
Overall "Recommend if within range."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I ordered U200 and Elite Internet (6 m down, 1 meg up). I have 4 TV's with three regular set top boxes and 1 whole house DVR. All set top boxes are Motorola and the Residential Gateway is a 2Wire 3800.

I am getting over 5.5 down and .9 up on speed tests to DLSReports speed test sites and that is quite satisfactory for my use.

I ordered on line and that went smoothly, except that the promised email confirming the install date within 24 hours never came. I had to call to confirm the install date and time. That is essentially the only negative on the whole process.

On the install date, the technician called prior to his designated arrival time to advise that he was on the way. The install went smoothly and everything went as planned, except that an hour after he left, the DVR died. I called the tech on his cell phone and he returned withing 1/2 hour with a new DVR and apologized for the inconvenience. Essentially, I thought that this was a real positive for customer service.

UPDATE on 1-8-2011

Well, almost a year has past and I am still very satisfied with U-Verse.

UPDATE on 11-3-2011

Still quite satisfied with the service.

member for 13.1 years, 5050 visits, last login: 90 days ago
updated 2.8 years ago