 Review by saillaw 
member for 6 years, 829 visits, last login: a few hours ago
updated 2.2 years ago
 Houston,Harris,TX
 $350 per month about 2 days "One bill for phone, internet, cable, and iphone" "They cut your service you loose phone, internet, cable and cell" "After 10 months I'm switching"
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Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)
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Update to my review 6 months later (10 months after starting with ATT):
On the good side: the internet speed finally stabilized. Speed checks routinely showed me getting ~15mbs download when my package only advertised 12mbs. However, my upload never exceed 1.4mbs (not sure what was promised but I think 4mbs). My Ping was typically about 40ms. Despite this I still couldn't watch HD Netflix Movies without periodic choppiness or pausing.
On the bad side: my wireless AT&T router developed a habit where it would randomly drop devices. The router was also slow and never gave more than about a 7mbs download speed over wireless. The 15mbs speeds above were all through my desktop which was hard wired to the router.
On the worse side: Every bill I received had a problem. Getting those problems fixed was a nightmare of holding, voicebot menus, and random disconnects. Far too much time spent getting them to correct what they admitted were errors.
On the worst side: They have you by the balls and they enjoy squeezing. You would think when you've got a customer who is paying you on average $350 per month (all inclusive for internet, HD TV plus DVR x 3, home phone and 2 cell phones) that you might treat them nicely. Particularly when they have a history of paying their bill on time.
However, I recently was late on a payment by 14 days, that's right two weeks, as in my payment was due on the 14th and they hadn't received the payment by the 28th: I come home from work to find out that everything was suspended. Cell phones, TV, Internet, home phone, all shut off.
I called them on my work cell and they said they would not reinstate service until they could confirm payment had been made. I informed them that I had already sent the payment through my online bank pay with my bank and that they should receive it any day now, but they still refused to reinstate the service. In other words they refused to trust me for a few days. As a result I ended up paying the bill again over the phone so they would reinstate the service. They ended up getting paid twice.
This is even more troublesome when you consider the fact that ATT makes you pay in advance. So, in reality they shut off my service for being 14 days late on a payment for a month of service that I had only used 14 days of.
They told me they sent me a notice of disconnection and that they tried calling me several times. I never got the notice of disconnection (although remarkably I always get their bills and junk mail) and it turns out that instead of calling my phone they had a robot calling my wife's phone and she had hung up whenever she answered and heard a recording "please hold on for an important message from ATT" thinking it was some sort of sales pitch.
Yes it was my fault for not paying on time. I admit this. But for them to shut it off in this instance to me was the equivalent of ATT giving me the the middle finger salute.
My wife and kids were at home and had no idea the phone, tv, cell and internet had been disconnected (amazing I know). Thank God they had not needed to call 911 or anything.
The end result: I'm switching providers and will never willingly give ATT my business again. Any company that lets their collectors run away good customers like this is staffed with idiots for management. Congratulations ATT, you got paid 2 days sooner and managed to run off a prime customer /clap
In the grand scheme of things I know ATT's monstrous bureaucracy will never notice my little protest, but I return the salute nonetheless.
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I thought the ease of having only one bill to pay each month for my TV, home phone, home internet, and cell phones sounded great so I switched to U-Verse. I’ve now had it for four months and can say that I am just “OK” with it.
I selected the fastest internet speed they had available in my area (download of 12mbps) but find that I have never been able to reach those speeds. I typically am much slower (usually less than 1mbps) but never know whether to blame those speeds on the particular site or on my ISP. What I do know, is that I can’t stream Nettflix HD movies without a lot of choppiness and breaks. I can download the normal def Netflix movies with no problem.
I do only get one bill which is nice when check writing, but otherwise its really probably more complicated that having separate bills. The bills are confusing and they have always added up to more than I expect. Yet, they are still lower than purchasing packages separately.
The TV is good with just about everything I would want.
I like that I didn’t have to sign a long term contract.
Overall I give them a 5 out of 10. I’ll probably switch once my promotional discounts expire.
Comments:
  KwinstonExcuses And Accusations
join:2000-08-19
Tinley Park, IL | speed issues There is no reason you should not be able to stream netflix. Have you called Uverse and have them send a tech out? MY speeds are consistently between 22-24 mbps with the turbo max package. Most of these speed issues that customers have can be fixed.
Kevin
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if the law is on your side, argue the law, if the facts are on your side, argue the facts, if neither is on your side, talk loud and bang the table | |
| | | Tech visit charge Beware that as of last February ATT CHARGES YOU TO SEND A TECHNICIAN TO YOUR HOUSE. Our modem (Residential Gateway) failed within two weeks of initial installation. Phone support tried to reset it and did some remote troubleshooting and told me the modem was bad, and they would have to replace it. They scheduled a technician visit. The inept tech spent 4 hours 'troubleshooting,' mostly on the phone with other techs to figure out what she was doing. Then we got the bill and found a $55 "Repair Labor" charge. When I called the billing department, they informed me that they just instituted this charge last February. So now they charge the customer to come out and fix their equipment. Sad but true. | |
| | | I hate AT&T i'm a nice, honest, person. I don't have a lot of buttons and it is very hard to push them. I show people honesty and respect and expect the same. That being said, I hate AT&T to an unbelievable extent. I hate them so much I wish the brand name and any of their employees would die. I want to rape the CEO. I've never dealt with such a group of half-ass, apathetic-towards-your-situation, and downright dishonest bunch of shitbags. So I can't watch t.v. for a half hour without the picture freezing for 5 mins at a time and the sound cutting out constantly. I put up with that. I can't talk on the phone without the signal dropping. I put up with that. My internet constantly dsconnects, (by constantly I mean anywhere from once every hour to once every 5 minuts.) That's where I draw the line. I handle alot of business over the internet and school online and I need a decent connection. After calling the AT&T guy to come out here for the 4th time and the problem wasn't solved, I couldn't take it anymore. (By the way, they're always late and never solve the problem. They just play with the wires for awhile, bum a can of soda and leave) I was promised better service at a good price. Maybe before they decide to lie their asses off to make that extra buck they should consider the welfare of peoples personal lives and the fact that the internet is virtually essential to modern day business and schooling. But honesty is of course far to much to ask from AT&T. Maybe if the bitch on the phone even sounded like she gave the slightest shit about my situation I could pretend to believe AT&T cares but they don't, they just don't. the least they could've done is charge me half-price, I mean my service only worked half the time. The fact that they have lied to make money from me while making my personal living situation harder on me and failing to live up to thier end of the bargain makes me hate them all the more. AT&T won't just bend the truth, they will flat-out LIE TO YOUR FACE TO TAKE DOLLARS OUT YOUR POCKET. Please, decent hardworking people who deserve what they pay for, avoid AT&T like the plague. They do not give a shit about you or providing you with decent service. If AT&T was a human being no one would ever ask them to do anything because they're fucking unreliable. The volume of shittiness that AT&T brings to the table when it comes to phone service, television and internet is nothing short of breathtaking (Literally, you will gasp, breathlessly when you discover how shitty thier service is. You're better off with dial up. Atleast dial-up (slow as it is) actually fucking connects. At&T internet is on the borderline of just not connecting at all. From the bottom of my heart, I FUCKING HATE AT&T. FUCK AT&T | |
| | | i was going to subscribe to uverse thank goodness i read this. plus, lets be honest, though i feel your pain, as would anyone who has been frustrated in the same manner, i laughed so hard at your post. all that said, i renewed my charter service. | |
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