 Review by maartena 
member for 11.1 years, 4025 visits, last login: 7 days ago
updated 2.1 years ago
 Orange,Orange,CA
 $65 per month- (12 month contract)
 about 1 days "Great speed. Stable connection. 24 Mbps is fast. 3 Mbps upload is fast.... for now. ;)" "24 Mbps is also probably the fastest they can push through copper. And they have CAPS, and charge $10 overages!" "Not recommended if you are a heavy downloader, but good enough for me.... for now."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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Since Time Warner Cable only has 10/1 and 15/2 connections, of which I had the latter, and I was moving anyways.... I decided to dump TWC altogether and go with U-Verse for phone and Internet, and DirecTV for TV.
I chose the 24/3 package, or "Max Turbo". Install was quick and painless. The AT&T was the ONLY technician who showed up and put special socks around his boots every time he came inside the house, unlike the DirecTV guy, the TWC guy (had to have temporary internet moved from old house till AT&T could come), the electrician and the plumber who all drug mud on my carpets and wooden floor. That detail impressed me.
The installer did his best to accommodate my wishes. He had to borrow my drill because the battery on his ran out, and he thanked me for that - after apologizing like 3 times first. He installed the outlet exactly where I wanted it (fairly easy, not in a far away bedroom) and ran a fresh new cable.
I also got phone. Porting the number from my Vonage (which sucks) did not happen in the automated system, but a quick call to AT&T solved it.
UPDATE MAY 2011:
I am still happy with the service. However, AT&T has now implemented CAPS of 150 Gb for DSL, and 250 GB for U-Verse. They claim this is because of "network congestion", but this is poor bull. The real reason is that they are afraid of services like Netflix and Hulu, and want to compensate their already fat wallets by charging us by the byte. Overage charges are 10! dollars for 50 Gb.
In essence, if you go over the limit.... you will pay a full dollar for each netflix movie you watch, as they are roughly around 5 Gb for an HD movie.
As a result, I still stand by the excellent job the installer did, but I have to tone down my stars for value for money (caps = less value), tech support (my meter still doesn't work, and tech support said I would be charged anyway if I went over and didn't know - which turned out to be untrue), and connection reliability (I can't rely on the connection as good anymore, as by the end of the month, I better log on and see if I still have enough data left before I download something.
AT&T: I don't HAVE U-Verse TV, and there IS NO network congestion here. Your network is just fine, and this is all a gimmick to prevent TV customers from wanting to leave. Shame on you.
Comments:
 | | U Verse Worse customer service I have ever experienced. Installer can only be described as amateurish. Installation was scheduled for 10/28/10. UVerse rep discovered that there was a problem with the phone cable. Following day someone came out and buried a new cable. Got a call from the guy that buried the cable said everything is fine Uverse installer would be buy later, around 1 pm to install everything. Unfortunately i was not there. When I got home housekeeper said installer came an just threw up his hands and said he could not not do anything and left. This was a Friday. Unbeknown to anyone the installer disconnect my service and left without reconnecting so we were left with no UVerse and no telephone or internet service. Called Uverse following Monday and they advised that my installation was complete. After a very lengthy conversation with someone in another county I got moved up the line to some apparently in this county who also said that my installation was completed. After another very lengthy conversation it was - either finish installation within 24 hours or replace my old telephone and DSL. The following day a single installer showed up at my house at 2 pm. Mind you I have 7 TV's in a 5000 sq ft home. The installer started by cutting the power cord to a brand new 42 inch LED LG thinking it was a coax cable. For the life of my I have no idea why he couldn't tell the difference between power cable and coax. I spliced the cable and filed a claim with AT&T some days later. End of story is that it's is now 11/11 and I have no telephone service and can only watch one HD TV on one tv at a time, sometimes 2, when I was promised 3. Still struggling with At&T to get my phones to work but it is crystal clear that the left hand has no idea what the right is doing. This is a very amateurist operation. AT&T really needs to get their act together. I haven't touched on all of the problems. I can't even comment on whether I got what was promised because I don't have completed installation after two weeks. In fact I have been advised by AT&T that it will not be completed until 11/15, eighteen days after it was started. They just don't care about the inconvenience that they cause by their incompetence. Very disappointed and aggravating to say the least.  | |
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