Review by smashcraft
Good "Reliable connection, price compared to cable is not bad"
- Location: Louisville,Jefferson,KY
- Cost: $151 per month (12 month contract)
- Install: about 17 days
Bad "Customer Service "
Overall "Big improvement over cable, reliable connection, customer service is hard to deal with"
|Pre Sales Information:|
Value for money:
(ratings match consensus)
Ordered service on March 10th and had the install take place on April 21st. The technician that arrived was professional and had me up and running in about two hours. Equipment included the 2Wire/Pace 3801 gateway and one DVR.
I had U300 television installed, 12 meg internet, and unlimited telephone service. The technician re-used some CAT5 cable and connected the gateway to the NID, back-fed the telephone service to the NID on the same line, and back-fed the television over a coax run to the cable box outside.
Service is very good. The picture is crystal clear compared to Time Warner, the internet has reliable speeds, and the telephone service is excellent. The only complaint about the telephone service is that most features have to be activated and maintained via the Uverse Portal. For example, if I want to add someone to call blocking, dialing *60 will only activate and turn on the service. The ability to add a telephone number via your telephone is non-existent at this time.
I am paying 144.00 after taxes and fees with a 24 month price guarantee. Additionally, I should receive 150.00 cash back plus 100.00 cash back for ordering online. There is a 12 month contract on the internet portion of my account.
Overall, I am pleased with the service at this time. Updates will follow.
member for 3.1 years, 88 visits, last login: 87 days ago
updated 56 days ago