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AT&T U-Verse page on DSLReports
Six Month Rating

Reviews:
bullet 849 reviews (458 good) (176 bad)
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Review by BotenAnna See Profile

  • Location: Fullerton,Orange,CA
  • Cost: $160 per month
  • Install: about 7 days
Good "Fastest option in the area"
Bad "Restrictive bandwidth caps, horrific billing department"
Overall "Don't bother -- don't support bandwidth caps"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

I was excited to move into a U-Verse area and a happy customer for months, but AT&T's decision to implement draconian bandwidth caps because they don't like Netflix is a problem for a household with two Netflix accounts, two heavily used Steam accounts, and two people who work from home and have heavy VoIP use (which the U-Verse router always seemed to try to defeat).

We paid a LOT of money for the service, and were happy to do so, but being told we would get a bandwidth cap for using our connection for more than 2% of the billing period was too hard of a smack in the face for a former fan.

As an aside, the billing department made gaffes regularly and regularly charged us for two months because they failed to auto-bill after signing up for auto-bill at least 3, probably 4 times. Months after they are still sending us random and confusing notices that billing has been canceled, auto-pay canceled, it's incredibly annoying.

member for 2.7 years, 22 visits, last login: 2 years ago
updated 2.7 years ago

Comments:
robertd772

join:2011-08-08
Melbourne, FL

Thanks for the info

AFter reading yours and others' posts here, I am sticking with Bright House Cable and Road Runner ISP. Great customer service from BH; no caps on internet bw is the kicker !!!

AT&T - if anyone is even remotely interested in providing a service that more people might consider switching over to, I hope for your sakes that someone is reading these types of comments. I won't be switching at this time.