Review by bonorum
Good "Data seems to be working fine, instant install, see detail"
- Location: Winston Salem,Forsyth,NC
- Cost: $154 per month (6 month contract)
- Install: about 1 days
Bad "ATT was unable for the last year to tell me when I could have Uverse"
Overall "TWC doubled my TV bill, had to move, don't regret it yet"
|Pre Sales Information:|
Value for money:
(ratings match consensus)
Note: this Uverse connection is copper, not fiber. Uverse from this location seems to work well to my 2 tvs(but see below). Vonage is running through the internet connection with no issues, since I pay them the same as ATT wanted to add it on. I signed up online when I got the availability email. Install was done the next day and went off without a hitch. The total cost is about what I am paying TWC now, but the new bill from TWC is almost double that $150. For $100, Uverse provides whole-house DVR with higher capacity, HD service, and 24Mbps for 6 months. After that it goes up by about $30. Still cheaper than TWC and more channels and services. When my wife called TWC (as good cop), she felt completely unappreciated. My previous DSL service with ATT was slow, but rock solid, so although I have only had the service 3 days, I expect a reliable connection (the neighborhood was recently rewired underground). I don't like having to rent the 2WIRE controller for $4 per month. I have just connected an Apple Airport Extreme. AT&T customer service will not tell you how without paying. On the 2WIRE router 3801hgv, you go to settings, LAN, IP Address Allocation, and find your device. Choose your router, select disable firewall, address assignment public, and router WAN IP address. Be sure you have secured your router, as it is now exposed to the Internet. On the bad stuff, the Cisco IPTV receiver has freaked out and flashed black and picture back and forth until it rebooted itself (or you hold the power button 5 seconds). This has happened 3 times in 3 days. It continued until I followed the total factory reset, which loaded new software. I lost my recordings, though. AT&T customer service unspeakably bad. The actual electronic service and on-site technicians, stellar. AT&T, you are killing yourself by not helping competent people get the most out of your infrastructure. You helped my cousin for an hour to key in the password printed on the label on her router, but you won't post to a forum how to set up the Apple Airport Express.
Six months in, the service is stable. The discounts are off, so the price is nearly what TWC charges. I need to check to see what discounts TWC will give me now that I am not a customer! It makes you wonder whether the big guys are thinking at all...
member for 10 years, 405 visits, last login: 1 year ago
updated 1.6 years ago
At ATT The customer is always right, wrong...
If you like being treated like a second class citizen/ customer, ATT is the provider for you.
If you only desire to speak to automated telephone support, ATT is the provider for you.
If you enjoy the inablility to settle any sort of dispute whatsoever, ATT is the provider for you.
If you're enamored by offensive and threatening business letters, ATT is the provider for you.
God forbid you should decide to upgrade your services with them because they'll continue charging you for both the old services and new ones.
After 6 prision-like years of services (if you know what i mean), I'm sending it all back. Good riddance.
ATT, this is my last act as a paying customer, and it's only befitting that I let everyone know how wonderful you are!
Hope ATT fires you Dimitrious from Sales, Service and Billing (phone click)