Review by r81984
Good "Nothing, They are a monopoly"
- Location: Katy,Harris,TX
- Cost: $25 per month (12 month contract)
- Install: about 13 days
Bad "Everything, ATT has no idea what they are doing."
Overall "Avoid unless you have no alternatives."
|Pre Sales Information:|
Value for money:
(ratings below consensus)
I had a 6meg adsl line. I moved apartments in the same complex. One building over. They said my new building had Uverse instead of adsl.
The person I called at the 1800 move website said I would have to give them $100 for a new modem. He said I could not buy a used Uverse modem off ebay for $50, they would not activate it.
Then he said he cant switch the adsl to Uverse and had to transfer me to a Uverse tech. The Uverse tech also confirmed I cannot activate a used Uverse modem and I would have to pay them $100 for a new modem. He said the modem I already own for adsl will also not work for Uverse. Well he says he cant set me up and has to transfer me to sales. I get on hold for 25 minutes and hang up. I call back the 1800 move number and this person says he can do everything.
I saw online that some people got a $100 gift card, and because I asked he would give me that to. He set up the Uverse and said I would get my modem in 3 days and my service would be activated the same day. Then he says he cant cancel my adsl account and must transfer me to someone else. WTF??? Why cant 1 person do everything at ATT??? Its all the same damn computer system.
Anyways they wasted 1hr and 30 minutes of my life just to switch my adsl from one apartment to another next door to each other.
Then 2 days later I get an email saying they ran out of Uverse modems and now I have to wait another 9 days to get it.
I hate ATT!!!!! They used to be the best ISP and now they suck. Dont forget they have a 150GB cap which not one person setting me up said anything about caps or asked if I agree to any caps or overage fees. They set me up with a 6meg Uverse line.
Update - 1 month
I signed up for the $25 a month plan and they charged me $48, so now I will probably have to waste hours on the phone for them to fix the billing problems.
I hate ATT.
member for 12 years, 3446 visits, last login: a few hours ago
updated 1.7 years ago
Re: you obviously did not know how to speak to these people I see! They sucked with placing my order too, but your case was definietly a lot worse. Because I ordered Internet only, they put me on waiting queue for very long time, like 5 weeks. Called them on November 11, and these guys did not have anything earlier than December 24 (Christmas eve!) . Later I called frequently to push earlier but was only able to go as far as dec 22! They said they could have escalated it to higher priority and activate my service a lot earlier if I ordered tv portion with them (of course). Last time when I had dsl with then, I only had to wait few days after order.
I had Comcast before and I liked it, but had to move out and since then I could stay there only on some weekends. So I canceled Comcast. I stretched with 3G tethering until I had enough due to it being inadequate to my Ned's with low caps and slow speed. Since they upgraded my area to LTE, hspa went downhill.
I was ready to drop tethering for t-mobile broadband prepaid realizing that 3GB is kinda steep for $50. I'd get maybe postpaid which gives me little more, but I would have no need for frequent use and where I live now after The end of weekend (northeast Iowa), there is no tmobile and I would not be able to roam on iwireless since its only available for Phones but not modems.
I had to move out to work for tech company IBM, only to find they set up show in one of the least technologically friendly place in the middle of nowhere! Here all broadband options for residents suck! Even tv options are limited bc here it is only mediacom and most landlords do not allow tenants to install Dish or DirecTV.
Re: you obviously did not know how to speak to these people
said by r81984:That only works if you have your own patio or balcony. Unfortunately they can do whatever they want with the common areas.
It is illegal for HOAs, landlords, etc to stop you from installing a dish. You can install any dish less than 1 meter in diameter. That means you can use any tv service like directv or dish.
Any landlord not allowing a dish is breaking the law.
That helps for tv, but satellite broadband is basically slightly better than dialup.
Mediacom does provide D3 in my area since not long time ago, but since they are the only player in area, they overcharge (more than Comcast), frequently lie when you call their CS, impose 2 year contract on standalone Internet and have frequent outages. Their only competitor is Qwest DSL 1.5mb/s in most areas, and select get best 6 mb.
And there is local WISP using Motorola canopy wireless that won't work when there is heavy snowstorm or fog.
Whats funny is Verizon already lunched a while ago 4G LTE in Davenport, Iowa City, Cedar Rapids but not in Dubuque. It will be the last place to get it, unless US Cellular lunches 4G this year.