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Review by me1900 See Profile

  • Location: Oklahoma City, Oklahoma, OK, USA
  • Cost: $36 per month (12 month contract)
  • Install: about 1 days
  • Caps of 250 gigabytes/month
Fast connection Good tech support
New billing cycle hard to determine.
Excellent alternative to pricey Cox Cable!
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

The techs were kind of slow to get my service switched on at the CO. Only because their is 1 guy working the switch at the CO performing connects and disconnects for multiple patrons. Not the install tech's fault. Once they got me switched on it was 10 minutes then I am online. Service has been stable everyday. Periodic modem reboots were necessary after heavy usage. No big deal as electronics of all kinds are never going to be perfect!

member for 13.9 years, 34 visits, last login: 7.7 years ago
updated 10.1 years ago


verytickdoff
@sbcglobal.net

verytickdoff

Anon

Another abused Uverse customer

They installed uverse broadband and phone on 1/22/14, and as of 1/27/14, they have yet to get the phone working. The service dept is a joke. Very polite, but can't seem to fix anything. I call or use chat to contact the service dept every day, and it's always the same story. Usually they claim to find a "problem with the order" that they are happy to fix but it will take time so check back tomorrow. It still doesn't work the next day, so you get to describe the whole problem all over again to a new person. Now they have put the order in to get it fixed, but they won't be able to get to it until 1/30, a full 8 days after the original scheduled connection. Three time during this I was disconnected while on hold, and they didn't bother calling back even though they did have my cell phone number. At other times they said they'd call back, but didn't. There isn't even anyone at AT&T to complain to about this because they just forward you back to the service department.

Un happy U v
@sbcglobal.net

Un happy U v

Anon

Re: Another abused Uverse customer

I am having the same trouble. I was an AT&T DSL customer and was pretty much told that I needed to switch to U verse so I did. Have had nothing but trouble since. My U Verse account when set up wasn't linked to my phone number and to top that off they had the wrong phone number. I have been with them for 15 years as a DSL customer. With the sales pitch I was told that I needed to pay a $100 fee for phone installation. When I asked what the fee covered, they told me to run fiber optics from the pole to my house. Come to find out I am on a D-slam service or slam box service which means Fiber optics stops at the AT&T hub. It's not even ran on the poles yet in my area. Now, where I could stream ESPN with DSL service, with U Verse I can't. Extremely unhappy customer here. I am looking elsewhere for service and I agree, customer service is a joke. In speaking with 8 different people about all the problems since the switch, including some managers, I got 20 different answers. Not Happy At All!

Don Sinclair
@sbcglobal.net

Don Sinclair

Anon

Variable Pricing AKA the big game

Several months ago my ATT bill went up substantially. I called and explained to the customer service rep that I did not want to do business with a company that played games with their pricing. What I wanted was a reasonable price that would remain consistent. She work with me and came up with a price that I thought was reasonable and so I stayed with ATT. That price lasted 4 months and now it has gone up $22 a month and when I called to find out why I was told that I had several promotions that expired at different times and I would see more increases as other promotions expired. So much for honest pricing!

Needless to say I will be looking at every other service provider or multiple providers to get internet and TV and possibly phone.

BK2748
@rr.com

BK2748

Anon

Re: Variable Pricing AKA the big game

I had the same issues.. ATT is the worst service I have ever had!!!

love lost
@venyu.com

love lost

Anon

The Worst

I am so disappointed with AT &T uverse service. It is the worst service you can ever get. A big Fib, fast speed, it is horrible. You will do better with dial-up. It took 3 techs over a 3 week period to get the services installed only to not work properly. The connection constantly gets lost. They also fibbed about the rebate on the so called uverse modem. Have not received the letter yet. It has been 3 months. AT &T is The WORST.

buzz
@swbell.net

buzz

Anon

AT&T Uverse boondoggle

Brought in fast talking salespeople from another state to sell uverse. Signed up, changed EVERYTHING over, messed up my billing, didn't work, 3 weeks later -when I finally say "pull it", find out from AT&T DSL guy that my house was too far away to support Uverse. ON TOP - they reset my home phone, dsl and wireless up on different account numbers rather than old bundled one. I paid my bill, it got credited to old account and they had no way to take it out of old account and credit to new account number and insisted I pay AGAIN - they were yelling at me. Until finally got through to a manager who after 1/2 an hour figured out what happened and fixed it. This was after a total of about 17 hours on the phone with various AT&T "customer service" folk trying to get the whole thing fixed. I HATE AT&T - and am, unfortunately, tied to them with wireless. Recently got rid of Dish and went with Roku, and am now going over DSL limits with AT&T! I can't win.