 Review by bruin23 
member for 8.9 years, 4691 visits, last login: a few hours ago
updated 274 days ago
 San Francisco,San Francisco,CA
 $25 per month- (12 month contract)
 about 4 days "Service has been rock solid so far" "A pain to set up modem for bridge mode; customer service is lacking" "So far so good"
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(ratings match consensus)
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Placed an online order on 8/3 for an 8/15 activation. Ordered the $24.95 Elite 6 mbps down service, with the modem costing $100, but free with a $100 rebate since I'm also an AT&T Wireless subscriber. Logged in on 8/11 to make sure that everything was going well with the order and was told there was some kind of error and that I should call customer service. I go ahead and do that and turns out that there was some kind of mistake that occurred on their end when the order is placed and I'm told to call back on 8/13, as 8/11 is a Saturday.
Call back on 8/13 and after spending about 45 minutes on the phone, I get it all figured out and they tell me that due to screw-ups on their end they'll give me the first month free (this will come into play a bit later). Modem arrives on 8/15, a day earlier than scheduled and am told not to try installing until 8 PM on 8/16. On 8/16 in the morning I go ahead and give it a shot to see if it's activated and lo and behold it is. No problems at all getting it set up.
The problems start once I start using my wireless network. The modem, a Motorola NVG510, keeps dropping the local network connection. After some googling, turns out it's a well-known issue. Luckily I have my trusty old Linksys WRT54G lying around so I try setting that up. Turns out, putting the NVG510 into bridge mode isn't that easy. After about 45 minutes, I finally find a way to do this. For those reading this and needing instructions, they can be found here: »www.ron-berman.com/2011/11/24/mo···e-users/ Once I set up the modem into bridge mode, everything began working fine. The connection has been rock solid for the past week. I don't have TV so I watch a lot of Netflix through my Roku box and it has been working great. The HD quality loads up within 15-20 seconds of launching the stream.
I got my bill last night and surprise surprise, I was charged for the first month. I called them this morning and after spending 30 minutes on the phone, they took out the first month charge. So overall, the experience has been relatively good, but their customer service does leave something to be desired. The LAN firmware on the modem is pretty bad, but after putting it into bridge mode I no longer have to deal with it (hopefully).
Overall, it's a great value for the service. My only other option was Comcast and since I decided to go without cable, it was simply going to be way too expensive. Hopefully the rest of my service is as good and stable as the first week.
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