Review by ymhee_bcex
Good "Voice quality with third party VOIP provider better than cable"
- Location: Tarzana,Los Angeles,CA
- Cost: $30 per month (12 month contract)
- Install: about 25 days
Bad "Gateway (modem) outdated; support incompetent"
Overall "decide for yourself, what's important"
|Pre Sales Information:|
Value for money:
(ratings match consensus)
I had internet from Time Warner for 5 years. However, it looks like my voice communications (Voipo, Google Voice, my home PBX) all suffered all suffered poor voice quality. So, I tried AT&T U-Verse. The price is about the same. Voice quality notably improved.
The installation was terribly mis-coordinated. It was scheduled for 3 weeks ahead (strange, but OK). I got the gateway in mail (from 2Wire, which is now acquired by Pace, and you can't find manuals for this thing. Also, the device is huge). On the day of installation got a call from field tech that everything is connected, and I can go ahead. Well, it wasn't. First, support guy said that they didn't update the system, and I should try next morning. Next morning it still wasn't working, and they had to dispatch another field tech. The guy came within an hour (nice!) and fixed everything. I have no idea what the first guy did since AT&T box was actually inside my garage.
The bigger problem is what I see with DSL equipment in general. The gateway includes router and wireless that can't be turned off. Wireless is b/g and the signal is dead beyond 10ft (literally, I am not exaggerating). And the wired router is 100Mbs, which is slow for streaming HD video to the TV. So, I had to reconfigure my router to be an Access Point. For some people it's not a big deal (using built-in router, that is; reconfiguring is *always* big deal). But I had advanced functionality on the router that I was using, so using crippled built-in router is quite annoying.
That said, voice quality improved significantly, so until Time Warner makes the fixes, I am stuck with AT&T
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