Review by tbm48813 
member for 150 days, 0 visits, last login: 150 days ago
updated 150 days ago
 Charlotte,Eaton,MI
 $55 per month- (24 month contract)
 "cannot think of a thing" "overpriced, horrible support, very high latency, hidden prices" "stay away. it is easier leaving the mafia once your are signed up."
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(ratings match consensus)
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AT&T U-Verse is the worst performing broadband option in my area. The support people are completely worthless as well. It took roughly 6 months once they sent the last bill to actually stop billing me. Hour long phone calls to get my account cancelled, once a month for 6 months because no one could update the 'system'
Aside from the customer service that has scarred me to the point where I start getting a stress headache when I hear someone joining AT&T, the service was roughly half the speed promised and I was told that was 'within the acceptable limit'. I went roughly 8Mb/s down and was paying for 16.
The DSL service I had prior, sbcglobal, was bought out by at&t. sbcglobal was great to deal with. They had great service and it never crossed my mind how lucky I had it. Then AT&T bought them out. Everything stayed the same for a year or so and then the changes. Higher prices but some newer offerings such as u-verse.
That is when I was forced to deal with AT&T. Heed my warning, I do not go out of my way to put this review up out of boredom. I am putting this here as a warning to anyone looking. They are a horrible place, horrible people, and they will lock you in to their awful service for 2 years.
Comments:
 | | Return policy Uverse is just a hair better than charter, but if u move where uverse is not available, then u have to go to the nearest UPS store and have the equipment sent back or be charged $150.00/reciever which is their problem. They need their own store for drop offs or have the contractor who installed come pick it up. I will never subscribe or refer to anyone. | |
| | | Uverse is terrible! I completely agree! Save your sanity and money and do not go thru Uverse. They are awful! | |
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