Review by tbm48813
Good "cannot think of a thing"
- Location: Charlotte,Eaton,MI
- Cost: $55 per month (24 month contract)
Bad "overpriced, horrible support, very high latency, hidden prices"
Overall "stay away. it is easier leaving the mafia once your are signed up."
|Pre Sales Information:|
Value for money:
(ratings below consensus)
AT&T U-Verse is the worst performing broadband option in my area. The support people are completely worthless as well. It took roughly 6 months once they sent the last bill to actually stop billing me. Hour long phone calls to get my account cancelled, once a month for 6 months because no one could update the 'system'
Aside from the customer service that has scarred me to the point where I start getting a stress headache when I hear someone joining AT&T, the service was roughly half the speed promised and I was told that was 'within the acceptable limit'. I went roughly 8Mb/s down and was paying for 16.
The DSL service I had prior, sbcglobal, was bought out by at&t. sbcglobal was great to deal with. They had great service and it never crossed my mind how lucky I had it. Then AT&T bought them out. Everything stayed the same for a year or so and then the changes. Higher prices but some newer offerings such as u-verse.
That is when I was forced to deal with AT&T. Heed my warning, I do not go out of my way to put this review up out of boredom. I am putting this here as a warning to anyone looking. They are a horrible place, horrible people, and they will lock you in to their awful service for 2 years.
member for 359 days, 0 visits, last login: 359 days ago
updated 359 days ago