Review by (hidden by request)
Good "people do call back"
- Location: San Francisco,San Francisco,CA
- Cost Contract price not specified. (12 month contract)
Bad "It's fiber optic; not available in this area and incorrectly installed. 3 times"
Overall "After 40+ years of reasonable happiness, I now hate AT&T"
|Pre Sales Information:|
Value for money:
(ratings well below consensus)
So far, we have, theoretically, at least, had Uverse for 10 days. For the first three, we had neither Uverse nor our old DSL service nor home phone service. I hate this and I don't anticipate that the problems will be resolved because, from att's point of view, there's no reason to resolve the problem once the sale has been made.
This has been a disaster from the start. I didn't write the order incorrectly; an AT&T employee did that. At the time Uverse was installed, I asked about connecting the wireless printer and was told it wasn't an issue. Pursuing this with AT&T technical support resulted in being told the printer -- purchased new six months ago -- was obsolete and that it was not att's problem.
Having been forced to move to Uverse by AT&T, I have gone, in less than a month, from being a relatively happy customer to hating AT&T with all my heart. Great marketing and customer service, folks!
(review was emailed from domain gmail.com)
lodged 299 days ago