Review by DarienRedSox 
member for 57 days, 28 visits, last login: 9 days ago
updated 36 days ago
 Darien,Fairfield,CT
 $111 per month- (12 month contract)
 about 60 days "Whole House DVR works great, Boxes are responsive" "Price goes up when promo is up" "We will see"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
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PT aackage: U-200 (was U-Family but they upgraded me), 3Mbs Internet, 250Min Phone. Install done in Aug. of 2011
Pre Sales Information:
Website was easy to order and set up the install appointment
Install Co-ordination:
Installer was great, it dose take a wile to get an appointment though, about 60 days at the time of the order. AT&lso messed up my order so the installer was on the phone with the office trying to fix it. Install ended up taking most of the day
Connection Reliability
Only went out once for about 5 to 10 min. in Sandy AT&T gave me credit for the whole day.
Tech Support
Called about a DVR issue, first time I got disconnected the the person did not call me back at the callback number. Second call the person was more helpful and put in a request for a tech to come out. When tech came out they had given him all of the wrong information, once again on site tech was great, he wound up giving me an upgraded DVR unit.
Value for money
Like any thing in TV, Internet, and Phone these days, the price was cheap to begin with and went up as soon as the contract ended. Was able to talk them down once, but not a second time. Will be switching to cable because of the price. I will be comparing thee DVR to the U-verse DVR once I get it installed.
Update: 2/17/2013
Called to disconnect, was told that the phone rep I talked to last week should have given me a better deal, if so I would have stayed. Too late though because the cable installer disconnected a bunch of the U-verse wiring. If AT&T comes back to me with a better price (under $100 a month) as well as sends a tech out at no charge to fix the wiring that Cablevision disconnected I would be happy to switch back.
Update: 3/02/2013
Called back to reorder two weeks ago. Got service reinstalled yesterday. Installer was great, one or two issues with the outside lines and the iNID which took a wile to resolve. AT&T even through in a wireless box.
Comments:
 | | CV CV should not have disconnected any wiring that belongs/ed to AT&T. If you sign back up- AT&T will make you pay for that since you had it disconnected by a non-authorized person/company. | |
|  | | | Re: CV AT&T had no issues reconnecting the wiring that was removed. The even left all of the stuff the CV guy had done active. | |
| | | | | Re: CV They had no issues now, but I wouldn't bet anything on that later. | |
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