Review by jeku 
Fair warning: reviewer joined this week
lodged 2 days ago
 Houston,Harris,TX
 Contract price not specified. - (12 month contract)
 about 3 days "Very fast installation and everything works when they leave." "See comments below" "Do NOT use AT&T"
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(ratings match consensus)
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LIke Willis127 I wished I had googled a bit more on the methods used by AT&T in the way they bill and give customer support.
here is my story after only a week with U-verse.
Here in my neighbor hood in Houston we had until now only entouch as cable provider. But now finally we had the possibility to get AT&T. So I researched a bit on the prices and found out I could save a couple of bucks and get faster Internet. So I tried to order the bundle with U200 and 18Mb internet. Should cost $97 +tax and fees. I couldn't complete the order onlinstand got a message to call in and order.. Very good (non Indian without offending anybody) service were I was walked through every step and they understood what I wanted. Order completed without fuzz and I had to pay $449 in DEPOSIT (remember this word) because I didn't have any US credit history (coming from Europe). Steep but I'm used to it by now. Order done and installation was very fast.
Now a week later I get my first bill. Suddenly my deposit was turned into $199 installation fee ands $250 NON-refundabfee credit FEE. So all my deposit was now used to pay for this and my my bill is for the next month $190..... Remember this was set to $97...
so this morning I call (India) because of course this has to be a mistake. But no! Not even after talking to some manager who explained to me that this is how it is and even if I would cancel and opt the 30 day money back that i was told i had, they would still take the $250 credit fee. So no matter what I do now I'm screwed ..... Normally people actually go to jail for doing this but apparently you can do that in the US....
Moral to the story. Don't go with AT&T. And if you do, don't pay anything upfront.
Comments:
 Reviews:
 ·DIRECTV
| Do not back down. Persist until you get all your money back! Call them back ask for a supervisor to speak with you, and firmly, but politely inform them that unless they promtly refund all monies you request which are due, you will be contacting the public utility commission, and the state attorney general because they have breached the terms of the contract which constitutes fraud.
I wish you the best of luck. Unfortunately the US has become a very corrupt country and ethics are lacking or nonexistent in many areas of life. | |
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