Review by paintref
Good "Good HD Picture, Internet Speed Consistent"
- Location: Houston,Harris,TX
- Cost: $84 per month (12 month contract)
- Install: about 30 days
Bad "None to speak of."
Overall "Happy With Service thus far."
|Pre Sales Information:|
Value for money:
(ratings match consensus)
Ordered U-verse (Internet and U200 TV package) on 4/15/2013 and was given an install date of 5/16/2013.
Install: Window was between 11a-1p. Tech arrived at 11.30a, well within the window. Had the Residential Gateway (2Wire 3800 HGV-B), 1 wired and 2 wireless receivers installed. Install took just over 4 hours, as they had to make a cable run from our neighbors yard to our telephone box. Installer did not leave until everything was in working order.
Once work was done, installer said it would take 3-4 business days for someone to come bury our cable. It was a pleasant surprise when a contractor (I assume) came out and buried the cable that was run to our telephone box.
TV: Got the U200 package . HD channels are clear on all our HDTVs. No major problems to speak of yet.
Internet: Although we are currently on the 6M service, which is a lot slower than comcast, speeds have been consistent and hardly any down time to speak of.
So far have been happy with the service. Hopefully, it will continue without any major problems.
Service has been rock solid up till now. No major problems to speak of.
Service is still going strong and no problem/complaints thus far.
Service is still going strong after a little more than a year. Service has been very reliable with no major issues. DVR box (Motorola VIP2250) went out. AT&T sent out a new box at no charge and got it up and running today.
member for 11.6 years, 4504 visits, last login: a few hours ago
updated 2 days ago
Uverse is horrible and WAY too expensive for what you get Over the past three years, I have had the displeasure of watching AT&T universe degrade internet service, television service, customer service and overall support. Over the last six months, I consistently have problems with the reliability of the service, the technical quality and overall the extremely poor performance. The Internet drops out consistently, it is slow even though I pay for the high tier speeds, the television gets digital breakup, freezes and often the wonderful blue screen. I have to "reset" the gateway and boxes constantly. And the problem never gets fixed. While their technicians are certainly nice they come out to the house and tell you everything is peachy keen. Within two days. All the problems are back and the Internet once again doesn't work. It is systemic of the ATT system. It is poorly designed, poorly maintained and I think on the lowest tier for performance.
And I guess what is the ultimate reason I will dump these guys as soon as I find a replacement in my area, is that they continue to increase their bill while absolutely providing a horrible service. My suggestion to anyone reading this review would be to go to any other provider, and not to purchase any services from AT&T universe.
| || I'm a gamer, and my family and I have had AT&T for several, several years. But in the past year, AT&T forced us to "upgrade" to UVerse. Some nights the connection for our wifi is fine, but most night- Nope. Constant, random d/c's, latency, a whole broad spectrum of annoying issues. My computer is literally a few feet from the modem, and I never have more than three bars. Right now, I'm using my phone's (T-Mobile) wifi because it's far more reliable than UVerse. I'm severely displeased, like just about everyone else who had posted concerning AT&T. Take Mr.Jon's warning, and avoid AT&T Uverse|