Review by Timmn - Location: Tinley Park, Cook, IL, USA
- Cost: $83 per month (12 month contract)
- Install: about 10 days
When it works, it's great It doesn't always work UPDATE: It's been fixed, still uncomfortable with VOIP phone. 2nd biggest mistake I made in my life UPDATE: It's not the 2nd biggest mistake anymore
| Pre Sales Information: Install Co-ordination: Connection reliability: Tech Support: Value for money:
|
In a moment of weakness, I let the AT&T rep talk me into U-Verse, now, my neighborhood was not good enough for U-Verse TV, so I got the ADSL2+ service.
The gateway I was supplied with was a Motorola NVG510
I got the U-Verse unlimited voice service, and it's simply VOIP through the gateway, when the internet goes down, so does the phone. I'm glad I still have one POTS line coming into the house, because the phone and internet goes down at least once a week since I got it.
The worst part about this is that the last time the technician was out here he could find nothing wrong. He did replace the gateway, in hoping that might fix it, but it has already gone down once, cutting a call off in mid-sentence.
UPDATE:
AT&T sent another technician out and he supposedly checked all the connections on my line going back to the Central Office (about 4 blocks from my location) and said he found some bad connections. I don't know if he actually did that, but he must have done something, because from the time he left until now, it's been rock solid.
UPDATE 10/7/14: It's not "rock solid" anymore, it goes down from time to time, but never when a technician is here. I'm thinking about canceling the phone service, when it goes down, it seems to do it at the worst possible moment during a phone call. One technician told me that the copper running between my house and the C.O. is "very old", and that may be the reason why it goes down.
Luckily, I just use it for entertainment, if I was trying to make a living with this, the service would be unacceptable.
UPDATE 4/28/15: They somehow managed to fix the issue of it going down from time to time, now it works for my purposes. I "cut the cord" (dumped DirecTV) and it streams Netflix and a couple of Anime channels OK, it's just me here, I'm sure that if I had multiple streams going, I doubt it could keep up.
As soon as my contract ends, I'm going to see what else might be there for me.
member for 23.9 years, 1120 visits, last login: 4.2 years ago
updated 8.8 years ago
|
Bob27
Anon
2014-Oct-7 3:43 pm
AT&T U-Verse is negligent and unresponsiveOn Sep 23/2014 three rather unkempt gentlemen showed up at our door and identified themselves as AT&T personnel who needed to do some work in our back yard. Shortly thereafter our service (TV, Internet, land line) went down without the slightest warning to us. I could have been doing something important on the net, making a purchase, communicating with my bank, and so on. They didn't care. I went out to the back yard and, to my shock, they had dug up a hole 20 feet long, 2 feet deep, and 2 to 3 feet wide all along the yard. I took pictures. A technician was sitting on the edge with his feet in the hole and was fiddling with the cable. I asked the workers if they were intending to re-fill the hole and re-landscape and, of course, they said yes. A few hours later the service was restored, but there was no one in the backyard and the hole remained wide open. I immediately called AT&T to complain and was assured everything would be fine. We then waited two days for someone to show up but no luck. We called AT&T many more times over the course of this ordeal, left unreturned messages, got the runaround, nothing happened for 12 days straight, the dangerous gash on the earth remaining un-touched, until Oct 5, when two workers finally showed up, apologized profusely, and re-filled the hole, promising to return within the next two days to re-sod and restore the landscape. They haven't as of my writing this, two days later. | |
|
| David Premium Member join:2002-05-30 Granite City, IL |
David
Premium Member
2014-Oct-9 1:37 am
Re: AT&T U-Verse is negligent and unresponsivemight email them direct at attcustomercare@att.com- that's who took over my stuff that is posted here when I took a promotion earlier this year.
THanks David | |
|
|
|