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Review by CHPMustang See Profile

  • Location: Richardson, Dallas, TX, USA
  • Cost: $70 per month (6 month contract)
  • Install: about 14 days
Uptime is 100%, minimum ping times, knowledgable linemen and cable techs.
Nothing.
Long as you're within loop length of the VRAD the service performs as expected.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

With the Uverse service we only ordered it with Internet only as we have video services provided thru Dish.

We ordered the 12mb service as we have several PC's and a couple PS3 consoles, the amount of bandwidth available for the workload is more than enough.

The ordering process went well, an inside tech was dispatched for the installation but had trouble determining the loop length so a second tech(a lineman) was dispatched and quickly resolved the loop length issue due to several splices was discovered between our POE and the VRAD.

We have the 2 wire 3801HGV Gateway installed, no issues with it but it is the second one due to the original was damaged by a lightning strike in April 2012.

The Good of it all is the helpful Tier 2 people at the Richardson Center and the experienced technicians in our area of Dallas, they are the ones in the field that facilitate the service to work great!

The 3801HGV Gateway was recently replaced by the ARRIS NVG589 in January 2015, it works very well and the wifi coverage is improved.

On the 24/5 plan, at 3,000 feet from the VRAD with 9 splices(don't ask why) but we get 29 down with almost 5 up, not bad!

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member for 22.4 years, 653 visits, last login: 8.1 years ago
updated 8.5 years ago