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Review by bobjohnson See Profile

  • Location: Spartanburg, Spartanburg, SC, USA
  • Cost: $40 per month (12 month contract)
  • Install: about 21 days
Uverse is very consistent.
Billing,Sales and Install is not
Once it gets going, the going is good.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Charter internet in this area is very inconsistent, so much so that I needed to look for different options. Uverse is the only other option. They gave me the promo deal of 12 meg for $39.95 which is fine, I just need internet with more than a wireless cap.

I ordered on the 5th of October and was told that it would be delivered on the 20th. I figure they were waiting for a port to open up but since I know they aren't about being honest I let it go.

The 23rd comes around and I finally get my modem. The installer came in to make sure things were working which was really cool since he didn't have to.

Bill time comes around, they have me on paperless billing and automatic bill pay. No one told me anything about that. And what's even better is that my phone number to access the account was entered wrong and so was the account number that paid for my equipment? Anyhow, longer story shorter [user=David] fixed all of the things that I couldn't fix via phone calls and that's why I still recommend Uverse after all the chaos anyways.

member for 17.1 years, 3670 visits, last login: 1.1 years ago
lodged 10.2 years ago