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Review by SimiVoice See Profile

  • Location: Simi Valley, Ventura, CA, USA
  • Cost: $53 per month
  • Install: about 5 days
Pair bonding, rewards, Motorola NVG589, IPv6
More expensive (without contract) than TWC, multiple techs to fix line issue
Needs pair bonding and you're golden!
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

My service install/changes are documented on this thread: »New Uverse User w/ Line Stats -- Advice From You?

Ordered U200 TV and 12Mbps Internet on the 19th of December. Got service professionally installed (without charge) on the 24th of December.

On install day, new CAT5e ran from drop to residential gateway. The old residential gateway was a 2Wire 3801 . . . It only has wireless-G speeds!? Ended up installing my own wireless-N router behind the 2Wire for decent WiFi.

TV is very clear and changes channels ridiculously fast. DVR box is much slower than the Dish Hopper (which we are comparing U-verse TV to). Internet speeds are very consistent and have not had any dropouts (»www.speedtest.net/my-res ··· 26754179).

About two weeks later, line statistics fall off a cliff. A splicing/lineman is dispatched the next morning after calling the problem in. He cleans, tests, and fixes the line, line stats are even better than original. He leaves a clean and tested second pair ready for a bonded pair install two days later.

On bonded pair install day, very friendly tech comes out and hooks up the second pair. I get an upgrade from the 2Wire 3801 to my current residential gateway, the Motorola NVG589. Line stats have since been exceptional and have not had any problems.

Overall = satisfied! Price is a little more than the comparable service/speed from the local cable company (Time Warner Cable), and there are initial problems getting the service to actually function properly/reliably, but stable connection overall and more than advertised speeds.

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EDIT (2/4/2014)

Canceled U-verse TV, as the box is too slow for even basic functions such as opening up the on-screen menu. Dish Hopper still remains ridiculously fast, responsive, and more superior.

Also, I noticed that I got upgraded to the newest profile being offered to U-verse customers, the 55/6 profile. This upgrade has made me eligible to receive not only Max Turbo, but the new Power internet tier (45Mbps/6Mbps) as well. Pricewise, any U-verse service is usually more than competitors, but they do make up for the relatively expensive service with innovative features (such as the U-verse TV Wireless Receiver). See the attached picture in this review for my Power internet tier eligibility and pricing.

Still staying with U-verse Internet for the foreseeable future. We will see how it goes.

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EDIT (2/20/2014)
It seems that AT&T increased the upload speeds on their Max (1.5Mbps >> 2.0 Mbps), Max Plus (1.5Mbps >> 2.0 Mbps), and Turbo (3Mbps >> 5 Mbps) plans. Thus, I can confirm that on my connection, I received the speed bump also (Max internet tier).

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member for 10.3 years, 20 visits, last login: 9.6 years ago
updated 10.1 years ago