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Review by RPM Jack See Profile

  • Location: USA
  • Cost: $42 per month (12 month contract)
  • Install: about 21 days
Easy self-install, support has been responsive, technicians are capable and helpful.
Too many outages, support attempted to sell upgraded package while service was down.
Good value for existing SBC/ATT DSL customer, most of the outages are not related to my equipment, plan to stay with AT&T.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Stopped by AT&T store to purchase a new Samsung phone in 2011, representative checked account and recommended moving to U-verse DSL. Placed the order for U-verse Pro when I purchased the phone, did not switch to U-verse voice, was shipped the self-install package on a timely basis. PIN was not received via USPS until after the cutover date.

I had no significant issues performing the self-install as scheduled beyond some minor issues configuring the Linksys router; luckily I remembered the PIN. The Motorola modem functioned well for several years. I had several significant outages that were resolved without entering the premises While chatting with a support representative while I was at work during one outage, the representative attempted to sell me an upgraded package, which was poor timing on his part.

I had an outage before Thanksgiving 2013, and a technician arrived the next day (Friday), replacing the modem with a more current Motorola NVG510 modem, which eliminated the need for the Linksys router. I noticed my AT&T landline was dead on Saturday, and my U-Verse DSL died on Sunday. Another technician arrived on Monday and resolved some wiring issues at the box. He blamed the problem on the recent cold, wet weather. He also rewired the box in the wall of my bedroom to better match the standard U-Verse configuration. My speed tests after the second visit by a technician were significantly higher than after the first visit (1.7 download versus 2.8 download). Wi-Fi performance by my phone, tablet, Roku, and Windows PCs on the new modem have been excellent.

I may be moving in the near future, and at this point, I plan to stick with U-Verse DSL and I will probably move to U-Verse Voice, eliminating my landline.

member for 22.7 years, 9117 visits, last login: a few hours ago
lodged 10.1 years ago


Perry43
@sbcglobal.net

Perry43

Anon

Att uverse

Our setvice is out as much as it works. In 6 months they have been out 7 times. Still has problems. Save yourself the time of a contract they wont let you out of. Uverse tv and internet is worthless