dslreports logo

Review by cratex See Profile

  • Location: usa
  • Cost: $115 per month (12 month contract)
  • Install: about 45 days
  • No Cap
Pretty reliable most of time
Was supposed to get $100 gift card and choice of device. Only $100 was honored.
They will lie and tell you anything to sign up. Nothing in writing, can't believe what they tell you.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

U-200 channel lineup and Internet MAX (up to 18Mbps). When signing up I was promised a $100 gift card and a choice of 4 WiFi devices. I got instructions on how to get the gift card but never heard anything back on the WiFi device. When I called to make an inquiry I was told the saw no record of the WiFi offer. After being transferred to a manager I was told the agent should not have promised me both offers, that only 1 was allowed and that he would be reprimanded. I told her that didn't change anything or do me any good and that I would not have signed up for the service without both offers and would have chosen the Samsung Galaxy tablet valued at $300. She told me they could not get me the device but could give me a $200 bill credit instead, she would just have to get an approval from her manager. Today she called and told me her manager denied the $200 and would only give me $100. I am so tired of dealing with these people and being lied to. Plus, the TV installation was shabbily done. My sound system is messed up and I talked to someone yesterday telling me they would call me at 5:30 when I got home. Big surprise, no phone call.

member for 9.4 years, driveby review (so far)
lodged 9.4 years ago


KarmaPieces
Premium Member
join:2004-07-05
Mobile, AL

KarmaPieces

Premium Member

Alternate Contact Methods

Have you tried posting all of this on their Facebook page and writing to attcustomercare@att.com? I always post on their FB page first and I get faster attention then just emailing them outright. Not sure if that works for everyone though. I hope you get all of your issues resolved and don't blame you one bit for being mad and frustrated.

Here's a link to a post on the AT&T Uverse forum here that gives all the ways to make contact besides calling and having to deal with the overseas people.

»That's all folks!
etaadmin
join:2002-01-17
united state

etaadmin

Member

Cancel and subscribe to cable

Depending on where you live you'll have faster internet, better offers and prices if you switch to cable.

You made a bad decision based on lies which makes the deal much worse.

With cable you can get at least 50 mbps internet for the same price, with TWC you will get huge debit card discounts and you'll get your free wi-fi device... it is clearly stipulated in their website.

I'm surprised you are still with at&t.