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U-200 channel lineup and Internet MAX (up to 18Mbps). When signing up I was promised a $100 gift card and a choice of 4 WiFi devices. I got instructions on how to get the gift card but never heard anything back on the WiFi device. When I called to make an inquiry I was told the saw no record of the WiFi offer. After being transferred to a manager I was told the agent should not have promised me both offers, that only 1 was allowed and that he would be reprimanded. I told her that didn't change anything or do me any good and that I would not have signed up for the service without both offers and would have chosen the Samsung Galaxy tablet valued at $300. She told me they could not get me the device but could give me a $200 bill credit instead, she would just have to get an approval from her manager. Today she called and told me her manager denied the $200 and would only give me $100. I am so tired of dealing with these people and being lied to. Plus, the TV installation was shabbily done. My sound system is messed up and I talked to someone yesterday telling me they would call me at 5:30 when I got home. Big surprise, no phone call. member for 9.4 years, driveby review (so far) lodged 9.4 years ago
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