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Review by RLBL See Profile

  • Location: Gloucester, ON, Canada
  • Cost Contract price not specified.
Low Ping, getting advertised speeds... transfer from Rogers was flawless.
Still no complaints
Great value for the coin, have had the service for one week so I will update as time passes
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I have been on Rogers for as long as I can remember. Since ditching our TV service, our internet demands have gone through the ceiling (considering the Rogers ceiling is low... it is not hard to do). As such we started paying through the nose for our internet service and I had had enough. I have been looking to leave to a TPIA for years, but I have always been a bit scared because of the forums on DSLreports...

Then I found Start Communications...

The reports are good
The forums are not cluttered with outage reports
Anyone who I have talked to is loving the experience...

So I joined on the 5th of August 2013. I called Rogers a month previous and said I was leaving. I contacted CS at Start and set an install date for 5 bus. days earlier in case I had issues. The modem was shipped the following day and it was delivered the following day!

I received email confirmations so I knew the order was ready to go when the date was to come.

On the day of the transfer, I unplugged the Rogers modem and Plugged in the one delivered from Start. By the time I came back from lunch I was up and running and I have not looked back. The next business day, I received a call from CS asking if everything went ok! Try and get a courtesy call like that from Rogers...

I just hope Rogers does not come around and cut my line in a month... I put stickers on my line just in case.

Update: August 22nd

Well Rogers did tag my line to be cut and coincidentally my internet went down for a couple of hours (area issue), but when I called the Start CS they got right on it. As my internet came back up they decided to keep the ticket alive anyways, just to have a tech come out and remove the tag.

The best part: Start CS called me the next day to ensure everything went smoothly. I was impressed by the follow-up call.

Update: October 7th

Everything has been great: No outages, no interruptions, always getting advertised speeds. VERY HAPPY!!!

Update March 7, 2014

Still been rock solid! I have never had an outage (other than anything that also effect rCable customers)

Update October 29, 2014

No complaints, at all! The service has been rock solid. Being able to communicate with directly with staff is a great bonus. I wish I have had an incident to comment on how the company reacts to issues, but I have not personally had any. Only once while there was an outage rocca updated customers to what was going on in real time (just an aside, the problem was with rCable).

I am a very happy customer, and anyone else who is with Start (whether I had referred them or not) is also very happy. rCable has thrown some deals my way, but I have not been swayed.

Update February 18, 2015

Near Flawless. Never any speed interruptions. Once I lost sync to the network; rebooted the modem and was back up instantly. I have recommended people to start, and will continue to do so

member for 11.3 years, 1009 visits, last login: 2.2 years ago
updated 9 years ago


PhilipA
@teksavvy.com

PhilipA

Anon

Transferred from Rogers, zero issues and excellent service

After the recent price increases from Rogers (10% increase as of Sept 1/13) I decided to switch. The helpful Start staff guided me through the whole process and it was flawless. I received my new modem in the mail within a week. On the day of the changeover, I simply swapped modems and was up and running in literally minutes. Speeds are the same and I have no complaints with the service. Switching over to direct debit (from credit card) was simple and easy to do via the website.

The best part? I'm saving $15/mo vs. Rogers for the same speed with arguably better service.

Thank you Start Communications!