Review by vnenov  - Location: East York,ON
- Cost: $56 per month (month by month)
- Install: about 4 days
Good "- Quick access to Sales and Tech. Support - Knowledgeable and without accent support personal - Called home to follow up"
Bad "- Some delays during the transfer - Speed guaranteed only 80% of the advertised speed according to Tech Support"
Overall "For now worth trying, will provide an update later"
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There were some issues during the transfer, which left me 2 days without Internet service. Both my old (Teksavvy) and new (Start) ISPs blamed Rogers for the delays. Finally, the issues were resolved and I am back online. I am impressed with the easy access to Technical Support, which was not the case with Teksavvy lately.
There is something which still bothers me, however I will keep an eye on it for few days before reporting back. I had the 28Mbps/1Mbps package with Teksavvy and now I have 35Mbps/3Mbps package with Start. The upload speed is close to 3Mbps, however the download speed is between 23 - 28 Mbps, which I think is not acceptable. I have DOCSIS 3.0 modem, QoS is disabled and the cables were recently re-placed in the building. The modem SNR and power levels are very good and I was expecting better download speeds to justify the price difference.
A call to Start Tech support revealed that they only guarantee 80% of the advertised speed and it depends on many factors (obviously).
They confirmed that I am on the Advanced Cable Internet package (35Mbps/3Mbps), but would not open a ticket with Rogers to check the line (cost involved). I hope this to be a temporary issue, which will be resolved soon, because otherwise Start seems to be a very decent ISP provider.
Regards,
Vlad
member for 11.5 years, 39 visits, last login: 4 days ago
updated 12 days ago
Comments:
 Guru
join:2008-10-01
kudos:2 Reviews:
 ·TekSavvy DSL
| Hmmm I am assuming based on your review that you understand how speed guarantee works. If they confirmed that you are on 35/3 then you should be getting the speeds as advertised unless your line is not able to attain that.
My suggestion would be to do this:
Post a thread in Start forum with your modem stats and include a speedtest results (Connect directly to the modem).
Or contact @rocca and he will be happy to resolve your queries and will give you appropriate explanation. | |
|  | vnenov
join:2002-03-14
East York, ON Reviews:
·Start Communicat..
| Re: Hmmm I did exactly this and provided multiple tests results connected directly to the modem. Rocca was very helpful and we decided as a trial to switch to the 45/4 profile (there is no fee to switch with Start). Happy to report that the speed issue has been fixed - it is on average 44.5/3.89 as of this morning, so fingers crossed it says stable. | |
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