quote:
As to speak to their owner and the tech support said the owners are too busy to listen to customer complaints and hung up.
I wonder if there is any truth to this. Or if the customer is wording it to look like Start support hung up when in actuality, he hung up?
FYI - no isp would send a technician to assist with your router issues. They are not responsible for the network
you setup. They will usually ask you to plug directly into your modem so that they can rule out any issues with that device. I would guess that in most cases, the modem connected directly to the computer will have a successful connection, and it is something with the user's private network that is causing the issues - again, not something the ISP is responsible for.