roccaStart.ca Premium Member join:2008-11-16 London, ON |
rocca
Premium Member
2014-Nov-2 11:49 am
ReplyHi WatertownInt,
Unfortunately as we've discussed a few times, there is a congestion issue in your particular neighbourhood that is affecting all cable providers. The area is scheduled for augmentation as soon as possible but not as soon as you nor I would hope, but alas there are construction and permits required to complete this work. We have accommodated you with your request for the modem rental and it's certainly your prerogative to keep bumping this review up to the top of our list, but we have done everything possible to detail your options while this sub-optimal peak congestion period in your neighbourhood is resolved. Again, sorry there isn't a magic bullet solution to your issue but it is being worked on and as soon as the augmentation is complete you'll be back to full speeds 24/7. Thanks and have a good weekend. |