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Review by WaterdownInt See Profile

  • Location: canada
  • Cost Contract price not specified.
Tech support is initially friendly and helpful, no contract
Congestion issues, tech support is limited to checking the modem
Service quality is limited by your local isp
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Paying for a 20Mpbs cable package but I am speedtesting at 3Mbps through weekday evenings. Tech support is initially friendly to help troubleshoot but as soon as it is clear there is nothing wrong with my equipment the support ends and there is nothing more they can do.

member for 21.4 years, 14 visits, last login: 9.4 years ago
updated 9.4 years ago


rocca
Start.ca
Premium Member
join:2008-11-16
London, ON

rocca

Premium Member

Reply

Hi WatertownInt,

Unfortunately as we've discussed a few times, there is a congestion issue in your particular neighbourhood that is affecting all cable providers. The area is scheduled for augmentation as soon as possible but not as soon as you nor I would hope, but alas there are construction and permits required to complete this work. We have accommodated you with your request for the modem rental and it's certainly your prerogative to keep bumping this review up to the top of our list, but we have done everything possible to detail your options while this sub-optimal peak congestion period in your neighbourhood is resolved. Again, sorry there isn't a magic bullet solution to your issue but it is being worked on and as soon as the augmentation is complete you'll be back to full speeds 24/7. Thanks and have a good weekend.