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Review by dmbcanada See Profile

  • Location: London, ON, Canada
  • Cost: $45 per month
  • Install: about 14 days
Speeds as advertised, excellent pre and post sale support
Temp line, website could be better
Much better than Teksavvy
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Updated September 21, 2016

As of June 2016 I am no longer using Start for internet, only for VOIP Phone. Switched Internet to Vmedia only to get a better bundle price on Internet and TV, which was a bad move. Now moved onto Rogers for Internet and TV (bad move #?). Would love to move back to Start at some point for internet but the deals that the incumbents are offering are too good to give up, even if they are difficult to deal with. Start is an awesome company and I recommend them to anyone who does not need or care about the bundled services.

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Updated July 30,2015:

9 months later cannot complain about the service. Rarely any interruptions to service and if so have been related to Rogers or my own equipment. Support team has always been prompt, courteous and knowledgeable. No regrets making the change, unfortunately people I have recommended to Start have not taken my advise and are still suffering with Bell or Rogers.

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Nov 1/2014:

I decided to switch to Start from Teksavvy after 4 years of service. Teksavvy was good at the beginning but the last few years they have grown and I feel they dropped in customer service, as well as constant email issues the last few months. Researched Start and heard very good things and they were a local company which was even better. Talked to people on the forums as well as Rocca himself and had all my questions and concerns answered when it came to what package to choose. I opted to go with the Standard Cable Internet (30/5) which was recommended as I also wanted to sign up for their VOIP service. Got my preferred install date which could have been a lot sooner, but due to my work schedule it was not possible. Rogers tech came out and installed a temp line which I am not too happy about since it won't be buried until next summer most likely. Other than that he was able to install the line in my preferred location and also mentioned he could not touch my modem but I was good to go. 5 minutes after he left I plugged in the modem and it was already provisioned and I was getting the full speeds! Start called a few hours later to follow up on the install which was a nice touch. Now just waiting for my phone number to port over from Teksavvy on the 11th.

In summary I am happy so far with Start, getting the speeds as advertised and had all my questions answered accurately. I have already recommended them to co-workers and family members in the London area who are looking to switch from Big Red or BHELL.

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member for 14.8 years, 1175 visits, last login: a few hours ago
updated 7.5 years ago