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Review by raydemption See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $74 per month
  • Install: about 1 days
Robust core network, lots of peering. Great tech support. Transparency from Rocca & co.
A tad pricier than other TPIA-based providers, but the best bang for your buck.

Our Internet journeys started from 56k Dial-up to cable Internet, beginning with Rogers. In 2011 we switched to TekSavvy when they became available in our area. At the time, their TPIA traffic was still segmented across different phubs, and as a result capacity issues were more apparent during peak times.

In early 2013, I switched our household to start to take advantage of APOI speeds, the free cable transfer, and the (to be confirmed) rockstar customer service. I have not been disappointed. Their product and service has been phenomenal so far. The one outage we've had was a layer 1 issue at the pedestal on the street. An animal had chewed through our coax at the tap, and a tech dispatch was required to fix it. Start, at the mercy of the incumbent, kept me in the loop with the progress of the dispatch, and compensated me for the downtime that we experienced.

I can and do recommend Start wholeheartedly to friends and family regardless of their technical comfort level.

member for 14.9 years, 1280 visits, last login: 216 days ago
updated 9.1 years ago


Start Sam
join:2014-01-21
London, ON

Start Sam

Member

Thanks!

Glad to hear you've received consistent service from us, that is exactly what we aim to deliver.

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