Review by RobnLoudoun
Good "Fastest connection available since there is no cable or del available locally"
- Location: 20141-2445
- Cost: $130 per month (24 month contract)
Bad "Requires constant resets to maintain connection"
Overall "Not really ready for prime time - good when it works, but annoying when it requires resets"
|Pre Sales Information:|
Value for money:
Only broadband options available in many areas of Western Loudoun are satellite, and wireless broadband. I could have had a cable run to the house for $3,000, but didn't want to spend the money and then be in thrall to one cable company. Verizon Homefusion works nicely when it's connected, but it constantly disconnects and requires resetting the Cantenna.
member for 310 days, 0 visits, last login: 310 days ago
lodged 310 days ago
HomeFusion Problems Conclusion: Verizon HomeFusion Problems - Product Inoperable
Observations from 22 Days of Verizon & Homeowner Efforts
Dates: Jan 17- Feb 6, 2013
Location: Tucson, AZ near Prince Rd & Soldier Trail Rd, stated by Verizon to be in a very good 4G zone for reception, one mile from the cell phone tower supplying the 4G service
Sales: Verizon store personnel didnt know how to complete sales documentation, having sold very few units
Installation: well-trained, responsive, polite installer
The Cantenna: four different ones were replaced, all but one failed to maintain an internet connection longer than 12 hours, breaking connection (and failing to reconnect until power cycled via unplugging) up to eight times a day
The Router: twice replaced, no observations
The Tech Support:
- multiple failed attempts stopped cold at the Verizon main phone number (disconnected, wrong extension, Spanish language, etc.)
- first level technical personnel could offer only two interventions: unplug the cantennae or unplug the cable router; they had no other information available of any kind
- second level technical support were surly and had no further assistance
- third level (trouble ticket) personnel had access to the network functioning in the area but their interventions were also limited to hardware replacement or rebooting; they pointed towards a drive around to access 4G reception in the area but could not schedule same within install time frames, or for several weeks
- when asked the third time via different technical support personnel, the Company agreed to extend the 14 day window of free use of the product for another 14 days; customer ended effort at 22 days having no confidence in the product nor the technical support and having spent nearly thirty hours trouble-shooting the devices
The Internet Connection:
- speeds as advertised, but wildly variable on ping, download and upload, and showing many spikes on Speedtest.net graphs suggesting poor connections; no Verizon personnel had access to devices nor online data that could pinpoint and remedy the problems