|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
I found e.w. wireless in june of 2013. I was tired of paying for overages on my limited plan. the employees were very polite during the sign up process. $99 (106.52 with taxes.)for unlimited everything. things were good until december. then I got a double bill with a late fee. I contacted them which took 3 days. they said the never got novembers payment. I checked my bank account and saw where the check had been return to my online banking Company, the reason was "returned to sender." it turns out that the p.o. box e.w. wireless used must have had problems. they (E.W. Wireless) waived the late fee. fast forward to this month May 2014, I received the bill with a letter stating my bill would go up to $130. effective in June 2014. the phone number that was provided on the letter. kept going straight to voice mail. I called the number that was on the regular bill, still no joy. I finally contacted them thru email at data@ewcommunications.net this is what I wrote. "i have tried contacting you several times by phone and now by email. I received this months statement in the mail stating that my bill is going up to $130 I do not agree with this. I signed a contract for 2 years for $99 per month. if you are unwilling or unable to continue at that price, then I want out of the contract so I may continue other options for service." With in 2 hours I received a call from one of the agents. I do not remember his name. he stated that Since they are raising the price that I could leave without a penalty. he offered to pay me for my phone number. i declined. he said the number would be release by the end of the day. I contacted verizon wireless 3 times that evening and the number had not been released. I called e.w. wireless back the next day. It took 3 times calling but finally spoke to Tyson. i told him what was going on. he was ok to speak with. but before he would do anything, he wanted to know if i would pay the outstanding balance. I told him they should have already received my payment on May 13. He put me on hold came back a minute later and stated they had not. I let him go and contacted my online bill pay company. they stated that they had not received the check back cashed or otherwise. I called Tyson back, I told him that the payment had been sent but not cashed. he asked me to cancel and pay over the phone. at that point, I understood they wouldn't release the number until they got payment. I called my online payment company again told the agent what was going on and cancelled the check. Called Tyson back and made the payment over the phone. Again I was offered money for my number $300. I asked,why? he stated that the unlimited data was tied to my number and when I go back to Verizon Wireles, that both they and I would lose the unlimited data. I said, no thank you, It would be to much hassle to redistribute the new number. The number was released. I called Katie Patonai Business Solutions Specialist, Business and Government Customer Operations | Verizon Enterprise Solutions Office: 866-867-9963 select option 2 and enter 2061032 2777 Corporate Park Drive, West Valley City, UT 84120. It turns out that I got to keep the unlimited data. so e.w. wireless "Tyson" was incorrect about me losing the unlimited data plan. I get to keep my unlimited data and i am sharing 1400 minutes with my wife stepson and mother. Plus my wife has unlimited data, the other 2 do not have data. the total bill should be around $190 a month. before we were paying $106.52 for mine, plus $149 and change for the other 3. Although the check has been cancelled, I was told that if it is cashed within 5 business days that it could still be withdrawn from my account. then I will have to file a dispute with my bank, which will cost me 10 or 15 dollars. member for 23.4 years, 1358 visits, last login: 2.7 years ago updated 9.8 years ago
|