Review by ryeny3 
UPDATED: 337 days ago
member for 4.2 years, 22 visits, last login: 107 days ago
 Rye,Westchester,NY
 Contract price not specified. (month by month)
 "None"
 "Everything"
 "Avoid"
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Ease of Installation:
Call Quality:
Reliability:
Tech Support:
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My service never worked properly. Callers were disconnected after a few seconds. Requests for help received automated responses or a notice that my issue had been escalated.
I ported away, but TB took back my numbers. While I was waiting to permanently port away, incoming callers heard a disconnect message.
When I called tech support, the representatives were unable to evaluate problems. Instead, tech support entered tickets. I don't believe I received a response to any of these tickets. In contrast, the billing department was able to issue a refund and cancel my account.
Update: I spoke too soon. I had two accounts with TB. After I canceled, I was charged for another month of service on one account. Also, the refunds I received last month due to a lack of service were added to the invoices of each account. In addition, a "Loyalty Discount" of $6.48 was added to the bill on one account.
When I called billing, I was told that someone would call back in a couple of hours. Obviously, nobody called. I disputed the charge with AMEX.
Update 2: TB canceled my accounts and refunded my payments.
Followup comments:  MomsHugs
Premium
join:2006-11-05
Athens, GA
| Canceling Teleblend Good to hear TB can do something - even if its cancelling!
Signed on w/TeleBlend on 7/21 from SunRocket. Trouble tkt on 7/29 (calls go through, but not voice packets) - total of 4 tkts for same problem until CSR finally combined into one on 9/2. Problem continues as of today (9/12) & still no response from tech support. TB billed 2 mo. for NO service & does not allow disabling of autobill online nor cancellation!
Fed up w/TeleBlend & taking cable offer. I was big on VOIP & SunRocket but now soured on VOIP. Too bad... lots of friends/family waiting to see how it worked out. It will take a long time to convince me or them to try it again. | |
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