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Review by stevelion 
UPDATED: 240 days ago
member for 1 year, 1 visits, last login: 240 days ago
 Fleetwood,Berks,PA
 $15 per month (month by month)
 "Easy switch from SunRocket when they went under."
 "Long distance not working and tech support non-existent."
 "Look elsewhere for service - that is what I am going to do."
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)
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I took the easy route when SunRocket went under. Since signing up, I'm not able to make long distance calls. I've called 3 to 4 times on the issue. During the last call on September 1, I was told that the ticket would be escalated and I would get a call in 24 to 48 hours - never received such a call. I called again on 10 September and was told the same - i.e. will get a call in 24 to 48 hours. I don't think so. I'm signing up for someone else.
UPDATE 2/13/2008: This problem dragged on and on. I would up asking for a refund for service that never worked. The refund never happened. I finally initiated a charge-back with my credit card company and left Teleblend forever.
Followup comments:  MomsHugs
Premium
join:2006-11-05
Athens, GA
| TeleBlend Not Working after 2 mo. Signed on w/TeleBlend on 7/21 from SunRocket. Trouble tkt on 7/29 (calls go through, but not voice packets) - total of 4 tkts for same problem until CSR finally combined into one on 9/2. Problem continues as of today (9/12) & still no response from tech support. TB billed 2 mo. for NO service & does not allow disabling of autobill online nor cancellation!
Fed up w/TeleBlend & taking cable offer. I was big on VOIP & SunRocket but now soured on VOIP. Too bad... lots of friends/family waiting to see how it worked out. It will take a long time to convince me or them to try it again. | |
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disgusted
@pacbell.net
| Teleblend woes I too took the easy way out and went with Teleblend after Sunrocket folded. Service was spotty and customer service sub-par. Finally I decided enough was enough and contracted phone service with my local cable company but the story doesn't end here.
In November 2007 I contracted phone service with my local cable company. My number was ported on 12/14/07 and I thought that I had washed my hands of Teleblend. I was sadly mistaken. On 12/21/07 Teleblend did charge my credit card even though my number had been ported already. Naturally, I called my credit card company to dispute the charge on 1-2-08 and the credit card put me in contact with a Teleblend rep. Their reason for charging me "you haven't officially closed your account".
My credit card did reverse the charges, however on that same date, Teleblend without my permission or authority did request to port phone number and service back to them. My number subsequently was ported back to teleblend on 1/30/08 and they automatically cancelled phone service. I've made many calls to have my service restored under the FCC phone slamming laws but it has been slow. Finally, after 12 days of no service Teleblend restored service but did charge my credit card again. I am currently waiting for service to be ported back to my cable company, and a supervisor finally called me back on 2-18-08 in regards to my refund request. (originally requested on about 2-5-08).
For those who want the supervisor info:
Mr Bailey
ABailey@sprintbroadband.com
Phone# available. Post response requesting the # and i will follow up.
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rRobert
@comcast.net | Teleblend is very bad!! I have had service since 7/2007 Oct - Jan I could not dial out. They told me they were working on it. I asked for a 4 month credit and they said no as I could receive calls. I now will look for a new company. | |
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