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magicjack.com page on DSLReports
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Review by amigo_boy See Profile

  • Location: Tempe,Maricopa,AZ
  • Cost: $1 per month
Good "Inexpensive"
Bad "Delicate hardware, poor support, poor business practices"
Overall "A good option for some, but not everyone."
Web-site:
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Value for money:

A niche product. Even a toy or novelty. If it meets your needs you can save some *serious* money.

However, MJ comes with hidden costs. You can lose all your money if it stops working. Support can be painfully time-consuming and ineffective (even requesting users to do things that are dangerous). Service limitations change without notice (at one point there was a 30-minute call cap, at another point users were terminated for "excessive use" which consisted of 60-90 minutes per day). In Aug. 2010 they began blocking calls to large areas of rural US (including the entire state of Alaska). No warning. No disclosure of were blocked.

Perhaps more disturbing is that the company has a notorious history of conducting business in a way to get more money out of you than you might freely choose to give. (Often called "robbery."). They implemented auto-renewal without notifying users (who began to see unexplained charges to their credit cards). They sold 4 years as 5. They gouge on shipping, which is especially painful for those whose USB devices failed. MJ users have wanted a device-less (softphone-only) service for years. When magicTalk was released, MJ users had to spend another $20 just to use the same softphone they've already paid for without the device which they've already paid for. (And, the company charges $10 for each computer you install the softphone on, regardless of whether it's used concurrently).

That leads to the final negative about MJ: the company constantly promises new products and services that it doesn't deliver. If you buy MJ, don't do it based upon hype that a new product or feature "is coming soon."

MJ should be viewed as a gamble. If it works out, and you're technically inclined, and prepared to put some sweat equity into it, you can save a lot of money. If it doesn't work out, you lose $40. That's not a lot of money to lose. But, you should be resigned to lose it.



member for 9.3 years, 2047 visits, last login: 3.2 years ago
updated 3.6 years ago

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