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magicjack.com page on DSLReports
Six Month Rating

Reviews:
bullet 152 reviews (104 good) (24 bad)
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Review by CUBS_FAN See Profile

  • Location: Chicago,Cook,IL
  • Cost: $1 per month
  • Install: about 15 days
Good "No longer needs to be connected to a computer!!"
Bad "They block access numbers to calling cards!!"
Overall "for $40 a year you can't go wrong.. But when they start blocking numbers they are interfering with my phone and got dropped."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Comcast
·Vonage
9/8/2012
Going back to Vonage because Magic Jack is blocking the local access number to the calling card we are dialing to make international calls. They are declaring them conference line numbers and instead of connecting me they try to offer me prepaid conference line numbers. (finger)

9/4/2012
Now using MagicJack Plus as my land line phone! I couldn't pass up the new Plus feature of using it as a stand alone device plugged directly into the outlet. I'm paying an extra $10 per year ($50 total) because Ive ported my phone number over from Vonage. Been having a little issue with it needing a reset by unplugging the device completely. I contacted support via live chat and they had me install the user interface on my laptop. That installation pushed a new "firmware" onto the device. So far I haven't seen any issues. Since I chose stand-alone setup the MagicJack Plus device never received any updated firmware???

7/14/2011
No longer have the connections in the Philippines and no longer using the devices.. When the connection was reliable MagicJack performed great and I would refer anyone to use it. As time went on from the 12/2009 install the Wireless internet connection deteriorated to the point that a phone call was not capable of being made or received. Globe Telecom's fault.

12/22/2009

Installed and registered a local phone # with ease at home and brought it to the Philippines. Works great even with a connection rated at 800kbps down and 200kbps up. I made all sorts of calls to Chicago and Canada with no issues at all. Both parties can hear each other when an accidental double talk occurs.

I wont be spending $100 per month on international calls anymore.

7/10/2010

I guess everything is OK. Our calls to and from the Philippines are just fine. At times I hear an echo but I think the DSL connection in the Philippines is at fault with latency issues.

member for 8.4 years, 904 visits, last login: 1 days ago
updated 325 days ago

Comments:

VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1

Why got get a REAL voip company....

Instead of going back to Vonage, why not select someone who doesn't stink.

Have a look at the report ratings here, the top dog is CallCentric out of NY. If you need help with it, let me know... That's THE king on VOIP.

CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
kudos:1
Reviews:
·Comcast
·Vonage
·magicjack.com

1 edit

Re: Why got get a REAL voip company....

I went back to them because they just now included the Philippines with unlimited calls to Globe telecom. And non Globe subscriber's cost just 9 cents per minute which is the same rate as the prepaid telecom I was using all these years. Kill 2 birds with 1 stone. I got rid of MJ and their number blocking and get rid of the prepaid access number I had to dial all these years. Also since I was a returning customer I got a new VOIP device for free (I replaced the one that was giving me connection issues and helped me decide to drop them back in May) and along with a 30 day no-strings attached trial period.

Lena

@alter.net
MajicJack works only at the beginning of the service, and the closer you are towards the renewal of the service - the worse service you get. So to call this Company "Kings" - I would think twice!

No to add - customer service is HORRIBLE. You can never talk to a live person.

CUBS_FAN
Next Year Again..

join:2005-04-28
Chicago, IL
kudos:1

Re: Why got get a REAL voip company....

said by Lena :

. So to call this Company "Kings" - I would think twice!

I believe he was calling CallCentric "King on the VOIP"