Review by sallie
Bad "Run around customer chat service, no other contact"
- Location: Hamilton,ON
- Cost Contract price not specified.
Overall "Spent most of a holiday trying to get it to work out of country in April. Still no customer service response"
Ease of Installation:
Value for money:
(ratings below consensus)
Re: MagicJack.ca is ripping people off
I had a magic jack that I didn't use much at home in Canada but seemed to work OK when I did use it. However I thought the whole premise was that you could also take it with you if travelling and people could call you on a local number while you were out of country. I took it to Panama and when I tried to pay for another year, it took all my info then wouldn't work. Tried again with another credit card, on and on. Spent much of my two week holiday running to my friends house to try to get it to work so I could make some necessary business calls to home. I was online with the broken english chat customer service people for literally hours instead of enjoying my holiday. They would keep promising to have their higher customer service people look into it. After many hours of this I gave up. Was going to leave it for my friends that live in Panama but brought it back in hopes to resolve this. found the Canada rep address in Hamilton which is where I live and it is a closed up warehouse with only delivery stickers on the door and a for sale sign. Haven't heard back from the main customer service people nor the Canadian rep. since my pleas in April.
Would have loved to leave it for my friends and buy another for myself but what's the point if the damn thing can't be reloaded and absolutely no customer service.
member for 1.4 years, 0 visits, last login: 1.4 years ago
lodged 1.4 years ago