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Review by Graycode 
UPDATED: 253 days ago
member for 3.5 years, 791 visits, last login: 1 days ago
 undisclosed location
 $20 per month (month by month)
 about 1 days
 "Good reliable phone service"
 "None so far"
 "Great offer for former SunRocket refugees"
| Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
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=== Update 2009-02-28
The service is still working great for us.
=== Update 2008-08-25
The SR refugee "free" months have expired and N2P is now charging us $19.95 per month. With the service fee and USF the bill comes to $22.48.
We've been very pleased with the quality of the service and see no need to change to any other provider. The voice quality of our calls has remained very good. It's definitely worth the price.
We called them to confirm that we could take the device on a multi-week vacation with us, they said absolutely yes. It was great being far away yet still able to communicate with friends and family by using the internet connection of the places we were staying at.
=== Update 2007-10-17
We've continued to experience very good service from N2P. The voice quality and reliability has been excellent.
We've also recently received their confirmation that we'll be getting a total of 12 months of service basically free for both of our converted SunRocket accounts. Our monthly invoice is about $1.06 each.
==========
I signed up with Net2Phone (N2P) in July 2007 during the SunRocket (SR) / TeleBlend (TP) fiasco. N2P is offering what seems to be a very generous package to former SR customers.
See: »www.net2phone.com/sunrocket/
-- 3 months free service (actually they bill us about $1/mo).
-- Matching up to 9 additional remaining SR months for free service.
-- Immediate and free activation if we use our existing Innomedia 6328 gizmo. Or about $40 to get a new ATA shipped and activated.
-- $19.95/month later after the max 12 'free' months have expired.
One of our kids is living in another state, and their SR phone had quit working. I had recently purchased that SR at the end of March (2yrs for $200). Being about 1000 miles away there wasn't any way I could mess with that Gizmo while TB is messing with the old SR architecture. I signed up with N2P for my kid and chose to have them send a new ATA adapter. As I write this, that adapter hasn't been delivered yet. N2P is charging $30 activation fee and $10 shipping & handling for the ATA.
***** Update 7/27: N2P had not yet shipped the ATA to my kid, we called and told them not to bother. We instead decided to use the old SR Innomidia. That worked out well. After the N2P firmware was uploaded and the device reset - it connected up to the N2P network and the phone went live.
*****
For our own service here, the SR account had started into its 2nd year. I uploaded the N2P firmware into my Innomedia 6328 and activated with N2P using that. The process didn't take long at all, in just a few minutes I was online with a new working VOIP phone. By using my own ATA there's no activation or shipping fee.
N2P seems to have similar features to SR: Voice Mail, Speed Dial, Call Blocking, Call Forwarding, 3-Way Calling, etc. There isn't a 'Signature Number', but there are some other things that SR didn't offer. Voice quality has been very good on all the calls I've made so far.
I called their support staff when I was having issues uploading an earlier version of their firmware. They answered quickly - no wait time at all - and they were very helpful & polite. One of their representatives ( [user=Net2PhoneGuy] ) has joined our site, and he's really going out of his way trying to help anybody he can. I may not need much support but it's comforting to know the company's actively supporting their product.
We chose not to port either of our SR phone#'s. For now the SR # is forwarded to the N2P number so missing a call isn't an issue. The SR forwarding will eventually end when TB kills off the SR infrastructure.
I've filled out and sent in the N2P 'rebate' form along with documentation of the SR accounts in order to extend the free service duration for a full 12 months. If the quality of the service stands up during the next year I'm sure to continue with them for $20/mo after the year.
Using N2P seems to have been the cheapest and quickest option that exists for the SR refugees. So now that we have a 'safe landing' onto N2P from SR, we've got a year of reprieve from having to deal with the negative impact of the SR shutdown.
Though not directly stated on the linked page above, I think there is a $40 fee for cancellation during the first year. So even if we bought another VOIP service, we'll just keep paying that $1/month through 12 months instead of cancelling early at $40.
I almost feel guilty having a high quality VOIP service for $1/month. Hopefully they'll make it up by keeping us as happy customers for a few more years.
Followup comments:  sp8
join:2005-05-15 | How come there are no reviews for Net2phone/Voiceline? Are they new to the VOIP space?
I'm a former Sun Rocket refugee and would like to use my AC-211 gizmo/device with Netphone. Is this possible?
If one is on the monthly plan with Sun Rocket, how much will Net2phone charge?
Thanks | |
| | Graycode
join:2006-04-17
 ·net2phone
| Re: How come there are no reviews for Net2phone/Voiceline? Net2Phone is an old established company (1996). I don't know how long they've been selling the VoiceLine product. Many years ago they had products such as softphone. The VoiceLine product may have been established to take advantage of the ATA devices that weren't available too many years back.
There's almost no reviews yet because they weren't available on our forum's review list until last night (July25). Now their review(s) is at: »Company entry - net2phone Hopefully other members will add their reviews soon.
I don't know if (or when) you'll be able to use your AC-211, or anything other than the Innomedia device. They have some other devices listed with PDF config docs at: »web.net2phone.com/partnerships/p···lity.asp but those listed may not work for the current SR special. As mentioned in my review, for about $40 they'll send you a new Innomedia. | |
| 
vadsat
@rr.com
| Cancellation charges About the cancellation charges, it is only for who got the adapter from the Net2Phone. For the people who are using their own device, for example Innomedia adapter from SR, they waived the activation fee and also there is no cancellation/or deactivation fee. So basically for the people who has Innomedia adapter from SR has the best benefit. For most of us cancellation is not really a concern since we are going to have 12 months of free service anyway, so they should have simply declared no cancellation fee for every one. It should have given more positive PR for the company. | |
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Displeased
@comcast.net
| Very Dissatisfied Net2Phone Customer  I was reasonably satisfied with our Net2Phone experience for nearly two years, but then they had a technical glitch, and we lost access to our home telephone number for nearly a month. They told us they could not restore service immediately unless we changed phone numbers because they had mistakenly given our number to another customer. Finally, after service was restored, we still needed technical help. When their voice mail says to leave a message and that they will return your call within 24 hours, DO NOT BELIEVE THEM! I had no service from the technical department and pathetic, argumentative service from the billing department. Good service until you run into a problem, then look out! | |
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