Good "Not much good to report" Bad "Inconsistent speeds, poor customer service and poor tech support" Overall "Stuck with them due to area we live"
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money:
Only cable internet we have here. There is DSL and I might check them out soon if this doesn't improve. Inconsistent speeds, call for customer service and they ask "are you using too much wireless, that can slow your speeds". Hard wire speed tests would average 10 and we were paying for 15 and wireless tests would average around 5 or 6. Tech came out and changed modems and that helped some. Couple weeks later we notice on our bill that we have a new charge. Call them and they informed us the tech "upgraded" us to 30 speed tier. I asked why and was informed "he might have thought it would work better for you".
Asked why he did this without asking us and she said their tech's are trained to "do what is best for their customers". WOW!!!!!!!!!!!!!!!!!!
She switch us back to 15 tier and when I asked for refund of the extra charges, "Oh, I guess we could do that".
Baja Broadband is a very poorly run company. Their employees need to be better trained.
member for 12.9 years, 1951 visits, last login: 52 days ago lodged 2.3 years ago