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Review by terabyte06 See Profile

  • Location: Longview, Gregg, TX, USA
  • Cost: $67 per month
Price is competitive with other nearby ISPs
Bandwidth is nowhere near as advertised during 'peak hours'
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been on Cablelynx (Longview Cable) since 2011. I've been plagued with bandwidth troubles that have gotten progressively worse since the beginning. For the last few weeks now, I've also been having disconnects (as in, my cable modem won't connect for hours at a time some evenings). This past Friday and Sunday, my modem was offline for four hours each night, from roughly 6:30 to 10:30.

Let me preface the following by saying that I'm the sole user of my Internet connection. I live alone and my WiFi is secure (I do this stuff for a living).

The advertised speed for my tier of service is 16 down/2 up. Between roughly 1am and 4pm, I'll measure speeds in excess of that (up to around 20Mbps).

By 5pm in the evening, my measurements drop to around 6 Mbps, on average. By 7pm, it's down to 3 Mbps and remains so until around 1am. This has been the norm for at least 6 months now (that's as long as I've been keeping hourly measurements), despite several service calls. Upload speed is always solid at around 1.7 - 2.1 Mbps.

I was told by customer service and the last technician to visit my house that a major upgrade was to be installed last week that would improve service for all Longview customers. So far, I've seen degradation rather than improvement, noting the recent disconnects. Though, I was told the same back in February of 2013, and saw no improvement then, either. I'll update this review if conditions improve.

On the positive side, I've spoken to A LOT of customer service reps and tech support folks and they have always been very friendly and professional. I think their prices are fair for this area of the country at $55/mo. plus taxes for Internet alone -- if they were providing the service advertised, of course.



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