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Member review of Pacific Bell - SBC


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Reviews:
read 1847 reviews (979 positive) (458 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$47 per month avg ($36 to $55)

Speed test results 3 year trend

Review by (hidden by request)
Posted: 9.6 years ago
(review was emailed from domain hotmail.com)


Hollister,San Benito,CA
$39 per month (12 month contract)
"Very Fast....Reliable Connection"
"Poor Email....Poor Customer Sevice ( Install sales people and techs great....bad call-in sevice)"
"Worlds faster than 56K .....Worth every penny"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    I was on pacbell's website when I ran across their DSL page , saw a number
    to call , called and was told that this particular salesman had just gotten
    out of a meeting and that they were going to sponser a special DSL package
    for 39.99 a month with equipment and installation free. I asked him if DSL
    was available in Hollister CA.
    and he said they had just finished getting the DSLAM up in Hollister
    so I could schedule my install on the phone with him. I get a call 2 days
    later from pacbell telling me that a tech will be out on monday to measure
    my phone line and that on wed they would do the inhome install , I said
    great. Monday comes and at about 10am I see the pacbell truck in front of
    my house , so I go out to see whats happening and the tech informs me that
    this is his first DSL line checkout and that I am the FIRST house to get DSL
    in Hollister. I tell him "Great" all the while thinking that being the first
    one makes me the Guinea Pig for DSL in Hollister....I watch him use the
    portable line checker ( which btw was a very sophisticated meter with a
    surprisingly loud cooling fan inside..) and he says I am very close to the
    DSLAM and have a very good signal. He attached his portable red phone to my
    second phone line in the box and told the person on the other end some
    numbers and hung up. He closes the phone box and tells me he had the line
    capped at 18 something and left, didn't take him more than 15 minutes. On
    wednesday the pacbell
    van shows up and the guy gets out carrying a couple of boxes...I let him in
    and he sets the boxes down and says that he has to work outside first.....he
    installs a DSL smaller box inside of my regular phone box ( btw this guy was
    really good with wiring and hooked up the box really fast...I asked him how
    long he had worked with pacbell and he said 2 months ) we go back inside
    and I tell him I already have NIC cards in all my computers and he says
    great ( gives me the kingston NIC anyway..) then has to modify my outlets
    in the house...
    gets that done as well as he did the box outside...then pulls out the modem
    and its a USB modem...asks if that is ok...I said sure...well turns out the
    USB software would not work at all and I uninstalled it...he went out to the
    truck and grabbed another modem...this time an Alcatel speed touch home
    Ethernet modem....plugged it in and software loaded without a hitch . Then
    we tried to connect and it wouldn't....he called on his cell phone and the
    lady told him the sevice was setup for USB and that makes a difference on
    the DSLAM's end so she said it would take a while to changeover.....poor guy
    was on hold for 30 minutes....so I told him to go ahead and leave to his
    next job ( mine was the first job done in hollister and he had 4 more to do
    this day....) He said he would call me back in the morning to see if the
    line change had worked. I try the next morning and first time it hooks up
    perfect...try Internet Explorer and it wouldn't get any pages...forgot we
    hadn't registered the IP yet...so he called and said he would be over in a
    sec....showed up with my paperwork so I could register with the IP...I
    registered and It worked great....I first went to CNET to download a huge
    demo....downloaded Quake III ( 30 something MB's ) @155K a sec.....really
    fast....went to DSL Reports
    and ran their benchmark @ 1372K down and 192K up....not too shabby.
    I think my install was typical ( minor hassles...time consuming..) and I am
    really happy with the speed.....I upgraded my software from the pacbell
    website ( the cd that I loaded with was 2 rev's below what they had on their
    webite...and the newest rev 3.oo 991203 has a much slicker loggin and
    statistics ) I have had no problems connecting and have stayed logged on
    for days with no problems....but their email really does suck....everything
    I have read on DSL Reports about Pac Bell's Email is 100% true.......If they
    could just fix that aspect of their service it would be a whole lot better.
    I have had 4 friends in salinas get the pac bell dsl service and they all
    love the speed and reliable connection....but all of them complain about the
    email as well.....another negative is their customer service....I run a
    firewall on my systems ( my friends do too ) and we all had a problem with a
    particular site probing all of the computer ports....we all complained to
    Pac Bell ( calling in requires MAJOR wait times....and have never gotten
    back a reply from email EVER..) and none of us has gotten an acceptable
    reply. The ones who waited onhold forever were shuffled around with no help.
    Overall the DSL works awesome...great speed...great connects....just poor
    email and poor customer service
    BOBO

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